Best IT Management Software for Zoho Desk

Carbide simplifies security management for IT leaders tasked with aligning operations, compliance, and risk. Our platform centralizes evidence collection, policy documentation, and control implementation so your team can manage audits and security tasks without overextending resources. Real-time dashboards offer visibility across cloud services, while automated alerts and workflows help ensure nothing slips through the cracks. With Carbide, IT teams gain control and clarity while demonstrating strong security posture.

Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices.

Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities. 

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Connect your apps and automate workflows. Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work. Link your web apps with a few clicks, so they can share data. Pass info between your apps with workflows called Zaps. Build processes faster and get more done—no code required. Discover how Zapier makes automation accessible to everyone. Stick with the tools that work for you. Zapier connects more web apps than anyone, and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, & many more! Our editor was made for do-it-yourself automation. Set up Zaps without developer help. Use Zapier’s built-in apps to create powerful workflows without using separate services. More than 3 million people rely on Zapier to take care of their tedious tasks. Zapier Agents allow businesses to automate real-world tasks by creating custom AI-powered teammates.

G Suite just got better — introducing Google Workspace (formerly G Suite). Everything you need to get anything done, now in one place. An integrated workspace that’s simple to use, Google Workspace lets you spend less time managing your work and more time actually doing it. Address what’s important and let Google handle the rest with best-in-class AI and search technology that helps you work smarter. Work from anywhere, on any device – even offline – with tools to help you integrate, customize, and extend Google Workspace to meet your team’s unique needs. Similar to G Suite, all Google Workspace plans provide a custom email for your business and includes collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more. We have a variety of plans that are designed to meet your unique business needs. Discover which plan best fits your business needs on our plans and pricing page.

Make is a visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without coding. SMBs, startups, scaleups, teams, and enterprises around the world use Make to scale their business faster than ever. Make enables people to connect and create workflows at the speed of their ideas. With Make, anyone can build like a developer, launching solutions across all industries and business areas at a fraction of the cost and time. Make allows teams to visualize, modify, and collaborate on processes that scale as quickly as their organization. Whether you’re integrating sales and marketing tools, automating a customer journey, improving business operations, or building a custom back-end system—creating on Make is powerful, intuitive, and playful. As our Maker community has shown us, when the experience of building sparks as much joy as the solution, there are no limits to what's possible.

Zoho Creator is an all-in-one low-code application development software that is designed to help businesses digitize their operations without the hassle of traditional development. The platform lets businesses of all sizes 1. Manage their data and workflows, 2. Derive insights from their database, and 3. Link-up seamlessly with their existing software. We believe that each business is unique in its own way and our platform is built to address this uniqueness. More than 13,000 businesses with an excess of 7 million users around the world trust us to be their technology partner and you can also start your custom application journey today.

A planning and tracking tool for agile teams. Zoho Sprints is a clutter-free agile tool that lets you stay ready for change and deliver great products on time. Plan to accommodate change. Break down your work into user stories and move what's on top of your backlog to your next sprint to deliver incremental value. Get early feedback and ship products that customers really want. Ship fast. Ship right. Plan your releases and track your progress with our release reports. Our release management module coupled with our Jenkins integration will ensure nothing slips through the cracks. Track progress on the board. Track the progress of your sprints in the Scrum Board and Sprint Dashboard.Customize your workflow to suit your team's unique needs and dive deep into contextualized swimlane views. Collaborating with cross-functional teams is a virtue of successful agile teams. The status timeline helps teams identify bottlenecks and create a culture of continuous improvement.

StarfishETL is an Integration Platform as a Service (iPaaS), and although “integration” is in the name, it’s capable of much more. An iPaaS lives in the cloud and can integrate different systems by using their APIs. This makes it adaptable beyond integration for migration, data governance, and data cleansing. Unlike traditional integration apps, StarfishETL provides low-code mapping and powerful scripting tools to manage, personalize, and manipulate data at scale. Features: - Drag and drop mapping - AI-powered connections - Purpose built integrations - Extensibility through scripting - Secure on-premises connections - Scalable data capacity

Business project management software. See all project information at a glance with Jira Work Management (formerly Jira Core). Manage your projects and keep your team organized. Managing projects and tasks in Jira Work Management starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Work Management Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Currently available in cloud offering only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.

It's a fast, easy, and scalable bug tracking system that helps you fix bugs easily and deliver great products on time. Submit, track, and fix bugs faster in our free bug tracking tool with the help of custom workflows, business rules, and SLAs. Easily log errors and track them based on desired criteria. Create custom views for your issue tracking software to focus on the bugs that are most urgent. With reports, check how many bugs have been logged, whether they've been fixed, and more. Use our interactive modules like forums or discussions to communicate with your team and review what each person is working on. Set rules to trigger updates to the fields of a bug or third-party apps. Email notifications keep you and your team informed when bugs are created, updates and more. Automate your service level agreements to meet your customer's goals.

Zoho Directory is a cloud-based identity and access management platform designed to streamline authentication, authorization, and user management for organizations. It offers Single Sign-On (SSO) capabilities, allowing employees to access multiple applications with a single set of credentials, thereby enhancing security and user convenience. The platform supports Multi-Factor Authentication (MFA), adding an extra layer of protection against unauthorized access. Device authentication ensures secure access to both applications and devices, enabling employees to use the same credentials across platforms. Zoho Directory also provides robust provisioning features, allowing IT administrators to create and manage user profiles across various applications directly from the platform, reducing the time spent on repetitive tasks. Integration with existing directories, such as Microsoft Active Directory and Azure AD, is facilitated through directory stores.

Monitorpack Discovery is a network discovery engine that allows you to detect all your devices without limits, whether routers, Windows PCs, servers or cameras, smart plugs, in fact any device with an IP address and to identify their manufacturer. This is the Monitorpack engine used for all other addons as Monitorpack Guard. Monitorpack Discovery also has an engine running as a Windows service which constantly detects new devices and consolidates them in a file which will be used by all Monitorpack addons in order to join all available devices.

Trelica’s SaaS management platform gives IT teams insight into what apps are in use and why, so you can make informed decisions about spend, information security & data privacy. Partner with users to optimize & secure the apps that allow your business to thrive, while weeding out unwanted SaaS usage. Understand all aspects of your SaaS landscape at a glance by automating application discovery and user engagement insights. Manage your SaaS inventory by tracking licenses, renewals and spend for approved apps, whilst offboarding apps with risky or redundant usage. Upgrade from one-off Excel InfoSec surveys. Define your own seamless contract lifecycle to manage third-party applications, from onboarding to end of use. Make your approach to SaaS management compliant with GDPR and the California Consumer Privacy Act within all areas of your business and effective across jurisdictions.

Security product companies have huge need to build connectors with third party applications. This need is driven by multiple factors such as Customer requirement, enhance product capabilities etc. Target systems can be present on cloud, on-premise, hybrid environment. Complexities are added in terms of the varied options offered by Target systems such as interfaces available to integrate (REST API, SOAP, SFTP, Message Queue, SNMP, SDKs etc.). Data types (JSON, Syslog, File system, XML, etc.). Authentication and authorization options (OAuth, API Token, Username/Password, OTP, MFA, SAML, etc.). Rate limit, pagination, latency, concurrency, and data volume. Security Product Companies end up writing customized, non-standardized Connectors for these Target systems. This leads not only to increased development and support cost but also less efficient Connectors in terms of performance, scalability and extensibility.