Business Software for N-able N‑central

Control D is a customizable DNS filtering and traffic redirection platform that leverages Secure DNS protocols like DNS-over-HTTPS, DNS-over-TLS and DNS-over-QUIC, with support for Legacy DNS. - Block malicious threats - Block unwanted types of content network wide (ads & trackers, IoT telemetry, adult content, socials, and more) - Deploy in minutes on fleets of devices using RMM - Manage clients using sub-organizations - Gain visibility on network events and usage patterns, with client level granularity - Re-route traffic via proxies (through DNS) for improved privacy and security - Enjoy superior UX and simplicity Think of it as your personal Authoritative DNS resolver for the entire Internet that gives you granular control over what domains get resolved, redirected or blocked.

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.

BrightGauge, a ConnectWise solution, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge automatically computes these formulas for you. Want to show your prospects how quick you are to respond to tickets? Show off your data with embeddable gauges on public sites.

Cisco Umbrella provides protection against threats on the internet such as malware, phishing, and ransomware. OpenDNS is a suite of consumer products aimed at making your internet faster, safer, and more reliable. Thanks to our global data centers and peering partnerships, we shorten the routes between every network and our data centers, making your internet access even faster. With filtering or pre-configured protection, you can safeguard your family against adult content and more. It’s the easiest way to add parental and content filtering controls to every device in your home. Get OpenDNS up and running in your home quickly and easy. PhD in Computer Science not required. Thanks to our helpful guides and knowledge base, set up is a breeze. Blocks more than 7 million malicious domains and IPs while delivering high performance. Identifies more than 60 thousand new malicious destinations (domains, IPs, and URLs) daily. Our global network sustains over 620 billion DNS queries daily.

ScalePad (formerly Warranty Master): Automated Asset Management for Hardware, Software & Warranty Services. Join 8,000+ Partners and automate your asset lifecycle management with vital insights for improved productivity and profitability. Looking for a hassle-free way to access all of your hardware and software asset insights like revenue opportunities, side-by-side asset data, and an advanced sortable list of all your inventory? Watch our video to find out how ScalePad makes asset management easy! Automatically collect all the vital data from your integrations. Manage software and hardware side-by-side and minimize downtime. Easy-to-read reports for your team and your clients. Further build client rapport with compelling, transparent insights. Our vast relationships with manufacturers means you’ll always have real-time, accurate and up-to-date data from manufacturers such as Dell, HP, Lenovo and many more.

Acronis Automation is a Professional Services Automation (PSA) solution tailored for modern Managed Service Providers (MSPs), designed to streamline and enhance business operations. It offers comprehensive features including service desk management, billing and invoicing automation, Customer Relationship Management (CRM), project management, stock inventory control, and Key Performance Indicator (KPI) reporting. By integrating natively with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services within a single console, it enables MSPs to automate billing for various services, manage tickets efficiently, and gain valuable insights into business performance. This centralized approach not only reduces manual efforts but also improves client satisfaction and operational efficiency, empowering MSPs to make informed, data-driven decisions.

The IT documentation software that brings it all together. Documentation, KPIs, and client feedback made easy. ITBoost, IT documentation software by ConnectWise, has a versatile dashboard that hosts the most advanced documentation solution in the industry, and displays the numbers you actually need to see from your external platforms. ITBoost gives you easy access to all of your MSP business applications, PSAs and RMMs. Do what you need to do, all from one place.

The most flexible platform for KBs, Docs, Passwords, and Configurations running on our cloud or yours... Period! Your clients get online and offline access to their documentation. Also trusted by IT Departments around the world, not just MSPs. The IT Portal is used by over 2500 paying users. This count does not include our instances that are allowed unlimited users. Our cloud offering services regions including the US, CA, UK, EU, and AU. You can also run the portal in your private cloud. As IT Teams grow, they outgrow the cluttered file shares and excel password lists. They need a secure structured platform that allows for the easy access and sharing of information regarding their IT Infrastructure. The IT Portal reduces downtime, creates accountability for documentation, and provides peace of mind for managers and IT professional.

DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. DeskDay centralizes the operations for MSPs with a unified PSA with the service desk, projects, billing, reports, timesheet, quality assurance, announcements, and a built-in multi-channel support ecosystem for end-users, IT-Connect. With access to real-time data across service delivery, customer satisfaction, tech management, profits, and more, DeskDay enables MSPs to run their operations efficiently, cost-effectively, and with minimal need for third-party tool integration.

Leveraging API feeds from your existing tools, validate your controls are correctly deployed and functioning across every cyber asset. Our clients come from all industries, from legal to finance, charities to retail. We are trusted by leading organizations to discover and protect their valuable cyber assets. Create a highly accurate device inventory by connecting to your existing systems via API. When issues arise the workflow automation engine can trigger actions via a webhook. ThreatAware provides clarity of the security control health of your cyber assets in a clear and simple design. Gain a macro view of your security control health regardless of how many controls you are monitoring. Generated from any field from a device, allows you to quickly group your cyber assets for monitoring and configuration purposes. When your monitoring systems accurately depicts your live environment, every alert is real.

All-in-one automated discovery, documentation, password rotation, and diagramming solution. Leave the site walks to us. The Network Glue collector detects all devices on your clients’ networks regardless of vendor. It even discovers Active Directory environments including the AD role of each workstation and server, and automatically brings in AD users from on-premises or hybrid environments. Say goodbye to hidden devices and incomplete user information. All network devices, as well as cloud, hybrid, and on-premises user information from Azure AD and Active Directory, are automatically documented and updated in IT Glue. This includes virtual components of networks for Hyper-V and VMware. We can’t all be artists. Let Network Glue generate comprehensive network diagrams for you. Unique icons help to quickly interpret network diagrams, and are fully integrated with IT Glue so contextual information is pulled up when a device icon is clicked.

MyGlue is your collaboration and intranet portal, creating a direct line for meaningful communication with end-users. Leave insecure email exchanges, shoulder-tapping, and one-off conversations behind. IT professionals have to manage more devices, more data, and more users than ever before. With a collaboration and intranet platform in your stack, easily and securely share IT documentation and collaborate with end-users. MyGlue is packed with features, many of which you’ll recognize from IT Glue. From the password vault to checklists, to the security features like audit trail, version history, and SOC 2 compliance, MyGlue has everything your end-users need to manage their passwords and process documentation. With the introduction of the MyGlue help center, sharing documents such as “how-to’s” has never been easier. Enjoy a holistic approach to managing communications, documentation, and password management across the entire organization and all teams within.

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship.

ScalePad Backup Radar is an automated, cloud-native backup monitoring and reporting solution designed specifically for managed service providers. It consolidates backup statuses across servers, workstations, VMs, and NAS devices from over 300 integrations (including major RMM, PSA, and backup tools), presenting them in a customizable dashboard. It highlights gaps, supports trend analysis, and surfaces only actionable alerts through intelligent ticketing that groups, appends, and auto-closes notifications to avoid noise. Backup Radar also delivers color-coded, white-label reports with flexible scheduling, which can be embedded within ScalePad’s Lifecycle Manager for unified client insights. It adheres to SOC 2 Type II and ISO 27001 cybersecurity standards and offers seamless API-powered PSA ticket integrations to automate incident workflows and maintain compliance.

New threat patterns require a different approach. Zero day attacks, ransomware, and fileless threats all elude the antivirus solutions your customers rely on. Take threat protection to the next level with Endpoint Detection and Response, which uses AI to stay one step ahead of the next cyberattack. Provide real-time, automated protection against evolving threats at each endpoint. Harness AI engines to provide static and behavioral analysis on new threat patterns. Use machine learning to evolve threat responses. Onboard, operate, and manage endpoint protection from a single dashboard. MSP clients think antivirus solutions will catch all their threats. They often don’t realize threats like ransomware and zero day threats can slip through these programs. Allow and block devices with custom policies to defend against zero day and fileless attacks out of the box. With the Windows OS rollback feature, reverse ransomware typically in minutes.

Defend proactively against malicious advertising and the thousands of harmful websites created each day with N‑able™ DNS Filtering. Get stronger protection, greater network visibility, and user-based reporting—all from within the N‑able N-central® dashboard. As new malicious websites and URLs crop up daily, legacy web content filtering tools can’t keep up and may let through zero-day threats, ransomware, and fileless malware attacks. MSPs’ clients have shifted to working remotely, exposing them to security threats. Increasingly aggressive web phishing attacks, ransomware, and viruses require new tools. Switching between multiple screens to view client dashboards is not efficient for technicians. Having your security products integrated into one platform helps reduce errors. Harmful sites, phishing, and other cyberthreats evolve rapidly each day. Many MSPs feel they should give their clients more visibility into the level of protection they get.

Take a crack at automation built just for MSPs. Rewst is a Robotic Process Automation (RPA) platform that integrates your tools. No coding or agents are required. Build flows on visual canvasses and bridge your tool gaps, saving on headcount and efficiency. As an organized MSP, you probably have the necessary IT processes and documentation in place; but you might be stuck manually babysitting them every day. Sometimes every hour, over and over. Listen to your processes and let Rewst automate them. The Robotic Operations Center (ROC) empowers you to create your own workflows and assists you in overcoming any obstacles in the automation process. Whether you need help learning the platform, adding features, or getting your workflows moving, the ROC loves teaching you how to bring your automation visions to life. ROC support comes with every subscription and everything to ensure your automation remains connected and runs smoothly.