Best On-Premises Incident Management Software

Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.

ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.

Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, and Salesforce. The LGTM Stack combines Grafana for visualization, Mimir for metrics, Loki for logs, and Tempo for traces. Grafana Cloud, the fully managed offering, accelerates time to value with turnkey solutions for Kubernetes monitoring, incident response, load testing, and more. It features Adaptive Metrics for cost-efficient data aggregation and native OTel support and Grafana Assistant (AI powered o11y). Built on open standards, Grafana empowers teams to visualize and correlate data from any source—without vendor lock-in—self-managed or in the cloud. Grafana Cloud scales with you, securely.

ManageEngine EventLog Analyzer is an on-premise log management solution designed for businesses of all sizes across various industries such as information technology, health, retail, finance, education and more. The solution provides users with both agent based and agentless log collection, log parsing capabilities, a powerful log search engine and log archiving options. With network device auditing functionality, it enables users to monitor their end-user devices, firewalls, routers, switches and more in real time. The solution displays analyzed data in the form of graphs and intuitive reports. EventLog Analyzer's incident detection mechanisms such as event log correlation, threat intelligence, MITRE ATT&CK framework implementation, advanced threat analytics, and more, helps spot security threats as soon as they occur. The real-time alert system alerts users about suspicious activities, so they can prioritize high-risk security threats.

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.

Stop using multiple apps for server uptime and performance monitoring. Get Xitoring , and start monitoring numerous servers and websites in minutes by running one CLI command. We’ll automatically configure everything! Xitoring is an innovative SaaS platform for server monitoring. Our agent, Xitogent , gathers data from your servers to ensure optimal performance and prevent downtime. By keeping your systems running smoothly, we help boost customer satisfaction. Our global probing nodes continuously monitor your servers. If any issues arise, we notify the right contact instantly. At Xitoring, we’re committed to improving our software and adding incredible features in the future. Introduced in 2021, Xitoring aims to revolutionize the server monitoring industry with automation for those tired of traditional methods.

Shoreline Incident Insights provides automated categorization, filtering, and analysis of incidents so that teams can focus on making on-call better. By using machine learning to identify patterns, Incident Insights pinpoints the top causes of incidents and calculates the total number, MTTA, MTTR, and average priority level. Users can then use this trending data to measure overall team health and drive continuous improvement across services, incidents, and teams. Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems. Sign up for Shoreline Incident Insights in under two minutes with an email or Google account to successfully connect your ticketing system and start configuring and refining automated categorization.

Buffalo Computer Graphics’ DisasterLAN (DLAN) emergency management platform provides tools for shared situational awareness, workflow-based information management, and real-time communication. Our secure, web-based tools will help your team manage all stages of the emergency management process. DLAN includes user-friendly tools for: task, mission, and resource management; secure interoperable communications; workflow-based information management; customizable real-time status boards; asset & finance tracking; Incident Action Plan & Situation Report creation; after-action reports; and daily operations. DLAN software is available as a traditional on-premise installation or as a cloud hosted service. As an incident grows in size, additional personnel can be brought in quickly, including outside stakeholders and personnel from supporting agencies, with no additional per user fees.

Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements.

Since 2008, secova has gone to market globally with our fully integrated EHS solution called "sam". sam consists of an EHS Base module with Training, Certification, and Qualifications for your employees and visitors (3rd party and casual site visitors). You can leverage our pre-loaded editable courses, load your existing company-specific content or create your own content. Our solution is modular with optional fully integrated modules such as Incident Management, Risk Management & Hazardous Materials (incl. SDS Management), and Visitor Management, to name but a few. For the end-user, the system is as easy to use as an ATM machine and we offer multi-language support. For the managers and supervisors, the system is intuitive with drag and drop functionality. Over 3,000,000 satisfied users at 2,000+ customers!

Harness is an AI-native software delivery platform that helps engineering teams achieve excellence by automating and streamlining the entire software delivery lifecycle. It enables continuous integration, continuous delivery, and GitOps for multi-cloud, multi-region deployments with increased speed and reliability. Harness simplifies infrastructure as code, database DevOps, and artifact management to improve collaboration and reduce errors. The platform offers AI-powered testing, incident response, chaos engineering, and feature management to enhance quality and resilience. Harness also provides cloud cost management, security testing orchestration, and developer insights to optimize performance and governance. Trusted by leading enterprises, Harness accelerates innovation while reducing manual effort and risk.

Shoreline is the Cloud Reliability platform — the only platform that lets DevOps engineers build automations in an afternoon, and fix issues forever. Shoreline reduces on-call complexity by running across clouds, Kubernetes clusters, and VMs allowing operators to manage their entire fleet as if it were a single box. Debugging and repairing issues is easy with advanced tooling for your best SREs, automated runbooks for the broader team, and a platform that makes building automations 30X faster. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud.

We are the world incident response leader. Merging complete response capabilities with frontline threat intelligence from over 3000 incidents handled per year and end-to-end expertise we protect, detect and respond against cyberattacks. For immediate assistance, contact us today. Tackle every facet of today and tomorrow’s threat landscape with guidance from Kroll’s Cyber Risk experts. Enriched by frontline threat intel from 3000+ incidents cases every year, our end-to-end cyber risk solutions help organizations uncover exposures, validate the effectiveness of their defenses, implement new or updated controls, fine-tune detections and confidently respond to any threat. Get access to a wide portfolio of preparedness, resilience, detection and response services with a Kroll Cyber Risk retainer. Get in touch for more info.

Infraon Infinity is a fully integrated, SaaS product suite that keeps your IT infrastructure & customer success on track while enabling fast ‘anytime, anyplace’ resolutions. As a modular product, Infraon Infinity equips you to start small and scale high and wide. Deploy an IT infrastructure and customer ecosystem to offer insights on noise reduction, remediation, prediction, etc. No matter the size of the enterprise, ensuring IT infrastructure is always on is a huge priority, from CEOs to CTOs. So, losing time while managing IT assets can prove to be disastrous. Today, it’s more important than ever, with ticket volume skyrocketing across all customer/employee support channels and the growing complexities of legacy, cloud, and hybrid IT environments. The last thing your ITOps teams need is to get lost in the maze of SaaS/on-premise products with broken user experiences. Moreover, you may be forced to change products based on growth and scalability.

The simplest way to navigate and operate your microservices. Whether you only have two or thousands of microservices, effx will track and guide you regardless of orchestration system, public cloud, or on-premise environment. Incidents across a fleet of microservices are rarely simple. effx provides context to help you orient around the potential causes of every outage in real-time. You’ve invested in your ability to know when production breaks. We help you proactively prepare for those moments by scoring services on key attributes that ensure they’re ready.

Master your cloud operation flow with a centralized platform for all production events, runbook governance, automations, operational procedures and advanced analytics. Built to improve productivity and assist every team member to achieve more. Whether you are running on-premise or cloud native, a scale-up startup or a multinational, XiteiT takes away the pain of managing the day to day complexities of your cloud operations team. A CloudOps orchestration and automation platform that integrates all of an organization’s monitoring, productivity tools and related automation platforms. Manage all your cloud operational tasks from one place to create 360o observability and operational consistency utilizing existing people and processes for a more effective incident response and production management. Drive operational visibility, so decisions are prioritized, and remediation time is dramatically reduced.

Query is a federated search platform delivering a single search bar to access all your security-relevant data, wherever it is stored. The Query Federated Search Platform unlocks access to and value from cybersecurity data wherever it is stored (in the cloud, third-party SaaS, or on-prem), regardless of vendor or technology, and without requiring centralization. This leads to massive cost savings, more efficient security operations across real-time and historical data sources, and reduced security analyst ramp-up time.

Incident response services are designed to assist in the remediation efforts following a cyberattack or similar damaging ordeal within a company’s IT infrastructure. Get rapid incident response services for your enterprise with our incident response 6-step plan. It helps to address a suspected data breach rapidly and minimizes the incident impact. Benefits of Incident Response with Cymune. Develop an effective breach remediation plan based on a definitive analysis of the nature and scope of the breach. Eliminate threats and prevent cyber attackers from maintaining an untiring presence on your network. Get access to a team of expert cybersecurity analysts and incident responders when you need them most. Field-tested methodologies based on standard and proven frameworks along with skilled and adaptive security experts. It’s time to take a proactive lifecycle approach and build a robust and agile foundation for your enterprise security program.

AWS Systems Manager is a comprehensive solution that enables centralized visualization, management, and operation of nodes at scale across AWS, on-premises, and multi-cloud environments. It provides a unified console experience, consolidating various tools to facilitate common node tasks across AWS accounts and regions. With Systems Manager, you can automate routine operational tasks, reducing the time and effort required for system maintenance. It offers secure remote management of nodes without the need for bastion hosts, SSH, or remote PowerShell, simplifying operations and enhancing security. The platform also supports automated patching of operating systems and software, ensuring that your infrastructure remains up-to-date and compliant. Additionally, Systems Manager provides real-time insights into your node infrastructure, allowing for quick identification and resolution of issues. Its integration capabilities extend across hybrid and multi-cloud environments.

The Cutover platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s AI-powered automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. As a centralized system of execution, Cutover differentiates itself with scalable and proven dynamic, automated runbook technology that transforms enterprise IT operations with a new way of working. Cutover enables the creation of a template library of comprehensive, executable, and auditable runbooks covering the entire IT infrastructure. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks.