Best Incident Management Software in India
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Compare the Top Incident Management Software in India as of April 2026
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What is Incident Management Software in India?
Incident management software helps organizations track, manage, and resolve incidents efficiently, ensuring minimal disruption to operations. It provides a centralized platform for reporting, categorizing, and prioritizing incidents while offering tools for collaboration and communication between teams. The software often includes features like automated workflows, real-time alerts, and detailed reporting to streamline the resolution process and improve response times. By ensuring proper documentation and tracking of incidents, the software enhances accountability, compliance, and learning from past events. Ultimately, incident management software helps businesses maintain continuity, reduce downtime, and improve overall incident response effectiveness. Compare and read user reviews of the best Incident Management software in India currently available using the table below. This list is updated regularly.
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1
HSI Donesafe
Donesafe
Respond to incidents faster and more effectively with HSI Donesafe’s Incident Management Software. Designed to simplify the entire process, this solution helps you capture, track, and resolve incidents with ease. From near misses to large-scale events, HSI Donesafe ensures you’re equipped to manage every situation efficiently, reducing downtime and protecting your workforce. With real-time data and automated workflows, you’ll improve response times, enhance communication, and drive accountability at every level. For admins, discover true configurability with our no-code platform - simply change what you need when you need with our easy-to-use drag and drop function. For users, the simple interface will empower your team to take swift, informed action, and foster a culture where safety and proactive incident management go hand in hand. Keep your people safe and reduce operational risks with a solution built for seamless incident management and continuous improvement. -
2
NeuBird
NeuBird
NeuBird AI is an AI-powered Site Reliability Engineering platform that acts like your smartest, most tireless SRE who is watching your entire stack around the clock so your team doesn't have to. When something goes wrong, it doesn't just fire an alert. It investigates. It pulls from your logs, metrics, traces, and incident tickets, figures out what actually broke and why, and tells your team exactly what to do next, or just handles it. Hawkeye by NeuBird connects to the tools you already use, like Datadog, Splunk, PagerDuty, ServiceNow, AWS CloudWatch, and more and reasons across all of them the way a senior engineer would, without the 2 AM wake-up call. The result: incidents that used to take hours to resolve get closed in minutes, with MTTR cut by up to 90%. It runs continuously, deploys as SaaS or inside your own VPC, and works within your existing security controls. No rip-and-replace required. Triage and resolve incidents proactively, and faster. Escalate less.Starting Price: $25/investigation -
3
Serviceaide
Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility.Starting Price: $90/per month/per user -
4
Grafana Cloud
Grafana Labs
Grafana Labs delivers the leading AI-powered observability platform, built around Grafana—the world’s most widely adopted open source technology for dashboards and visualization. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Observability Platforms, Grafana Labs supports more than 25 million users and thousands of organizations, from startups to the Fortune 500. Grafana Cloud is the open observability cloud, built on open source, open standards, and open ecosystems. Powered by the LGTM stack—Grafana (visualization), Mimir (metrics), Loki (logs) & Tempo (traces)—it unifies telemetry in one platform for full-stack visibility across applications, infrastructure, and digital experiences. With the AI-powered Grafana Assistant and Adaptive Telemetry suite, teams detect and resolve issues faster, reduce wasteful telemetry spend, and gain real-time insights to ensure reliability. Native OTel support and 100s of integrations mean you can plug in existing tools & data sources.Starting Price: $0 -
5
KONEXUS
KONEXUS
Konexus is an integrated emergency notification and crisis management solution featuring an easy-to-use mobile app with a modern and simple user interface. Konexus allows enterprises and organizations to securely send alerts from anywhere via mobile app, text message, email, or voice call and communicate two-way in real-time. The critical event management features help escalate the crisis response and recovery process to keep your people and business safe and protected. -
6
Qualityze EQMS Suite
Qualityze
Qualityze is a leading provider of cloud-based Quality Management System (QMS) and Enterprise Quality Management Software (EQMS) solutions built natively on the Salesforce platform. Designed to streamline quality processes, ensure regulatory compliance, and drive operational excellence, Qualityze empowers organizations to manage CAPA, audits, document control, training, change management, risk management, and supplier quality within a unified, scalable ecosystem. Focused exclusively on quality and compliance, Qualityze delivers purpose-built QMS and EQMS solutions without distractions from unrelated custom development. Our platform enables organizations across life sciences, manufacturing, and other regulated industries to simplify compliance with global standards while improving visibility, traceability, and accountability. Qualityze fosters a true culture of quality by making enterprise quality management intuitive, user-friendly, and collaborative.Starting Price: $30/User/Month -
7
Fusion Framework System
Fusion Risk Management
Fusion Risk Management's software, the Fusion Framework System, enables you to understand how your business works, how it breaks, and how to put it together again. Our platform provides easy, visual, and interactive ways to explore every aspect of your business so you can identify single points of failure and key risks. Achieve resilience with greater speed and efficiency with Fusion’s flexible and integrated suite of platform capabilities that can be tailored to best fit the needs of your organization. We meet you wherever you are on your journey for more resilient operations. - Map critical service and product delivery processes as they actually are - Leverage objective risk insights that help you audit, analyze, and improve your business operations - Plan, orchestrate, and measure risk management and resilience activities with confidence - Leverage automation to reduce the burden of manual, time-consuming, repetitive tasks, freeing teams for higher value activities -
8
SafetyCulture
SafetyCulture
SafetyCulture is a workplace operations platform trusted by 85,000+ teams to work safely, meet higher standards, and improve every day. 1. Streamline operations by eliminating paper processes - with simple checklists your teams can complete on any device. 2. Get the job done with seamless task and issue management - whether a team member spots something that needs fixing during an inspection, or while on the go, it’s easy to create and assign tasks to hold the right people accountable. 3. Reduce downtime with total asset visibility - gain unique visibility via sensors and telematics data o 4. Onboard, train, and upskill teams seamlessly - deliver bite-sized training that fits into the flow of your team’s work. No matter the device or location. 5. Workplace communications fit for the frontline - close the communication gap with a message system frontline teams love to use.Starting Price: $24.00/month/user -
9
Crises Control
Crises Control
The Crises Control modular platform helps organisations, during incidents, emergencies and crises, keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the minute notifications to users, minimising the impact to people’s safety, damage to the environment and the organisation. Crises Control offers a providing a single SaaS solution for business continuity, disaster recovery and emergency communication.Starting Price: £1 per user per year -
10
Maxpanda CMMS
Maxpanda Software
15 DAY FREE CMMS TRIAL - Starter plans @ $39/m include UNLIMITED USERS. Imagine having No Setup Costs, No Contract, Unlimited Users & gentle on the pocket book. Maxpanda CMMS requires no staff training (we do this), runs on any PC, MAC, smartphone / tablet. Maxpanda CMMS is partnered with Amazon's Cloud Service, the only thing you'll ever need is your smartphone or tablet. START TODAY: 30 second signup or request a FREE webinar to compare Maxpanda against other overpriced over-complicated CMMS. Maxpanda continues to disrupt the CMMS industry with an Enterprise software that's faster, better and more affordable than the rest.Starting Price: $39.00/month -
11
Virima
Virima Inc.
VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.Starting Price: $15,000.00/year -
12
Lumiform
Lumiform
Lumiform is a mobile-first inspections platform that removes the tradeoff between frontline ease and enterprise complexity. Frontline teams complete inspections quickly on an intuitive mobile app with minimal training. Operations managers configure workflows to handle complex, multi-site requirements and gain real-time visibility across locations. Teams complete inspections up to 50% faster. The platform automatically generates reports in seconds. Access over 12,000 ready-made templates. Every form is fully customizable—add fields, insert conditional logic, or restructure sections. The form builder accommodates any inspection type from simple checklists to complex evaluations. The app works offline. Corrective actions trigger automatically. Teams implement fixes up to 4 times faster through automated task assignment. Lumiform has strong adoption in many industries including retail, logistics, food manufacturing, and hospitality across 70+ countries.Starting Price: €100 / 5 users/ month -
13
EHSwise
EHSwise
EHSwise is a leading Environmental, Health & Safety software that empowers EHS leaders to capture and manage Health & Safety records in one easy-to-use system, creating a safer workplace while ensuring compliance. Our modern and customisable system offers core Health and Safety functions such as: • Risk Assessment • Incident Reporting • Audit Management • Observation • Inspection • Permit to Work and more Automated alerts, multilingual translation, branded PDF reports, customisable safety forms, document library, mobile and offline capabilities and QR codes are just a few of EHSwise’s features. Built on the Kianda low-code platform, EHSwise empowers safety excellence through our customisable Environmental, Health & Safety software.Starting Price: $0 -
14
Camms GRC
Camms, a Riskonnect Company
Enabling your GRC success through Camms powerful, agile and scalable software. Effective Governance, Risk and Compliance (GRC) management demands software capabilities to facilitate the sharing of data and insights across your wider risk landscape to drive agility and decision making – That’s where we come in! We understand that every business will have different pain points, be at varying stages of maturity and have different objectives. We deliver solutions for those struggling with spreadsheets or at an Enterprise level, and all in between. Our experience, coupled with our comprehensive, flexible cloud-based offering, allows you to focus on your immediate needs, deliver, and scale as you grow. -
15
Klaxon
Klaxon Technologies
Keep your people safe, informed and productive Communicate effectively within your organization with our major incident, mass notification and planned maintenance solution. Keep your team safe with time-sensitive communication updates Manage major incidents, disasters, business continuity events, cyber incidents and other emergencies with instant notifications, preventing potentially damaging events from escalating. The best tool for efficient and flexible communication in your business Choose Klaxon to improve the way you communicate Multiple notification channels Using our self-service interface, recipients can choose how they receive major incident notifications — through email, SMS, Voice/Telephone, Smartphone App, Microsoft Teams, Skype for Business and more. Two-way communications. Customizable two-way communications across all devices allows recipients to let you know if they've been affected, mark as safe and more. Efficient incident management.Starting Price: $0.61 per user, per month -
16
EHS Insight
EHS Insight
EHS Insight is an environmental, health and safety (EHS) management platform that empowers organizations to ensure company-wide compliance. Affordable and quick to setup, EHS Insight offers the best value in EHS software today by providing businesses with the tools they need to manage incidents, audits and inspections, compliance obligations, corrective actions and more. EHS Insight also comes with fantastic support to assist businesses during and after software implementation.Starting Price: $200.00/month -
17
iET ITSM
iET Solutions
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. -
18
ConnectWise SIEM
ConnectWise
ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market.Starting Price: $10 per month -
19
TOPdesk
TOPdesk
It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners. -
20
MSM
Marval Software
Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. -
21
D3 Smart SOAR
D3 Security
D3 Security leads in Security Orchestration, Automation, and Response (SOAR), aiding major global firms in enhancing security operations through automation. As cyber threats grow, security teams struggle with alert overload and disjointed tools. D3's Smart SOAR offers a solution with streamlined automation, codeless playbooks, and unlimited, vendor-maintained integrations, maximizing security efficiency. Smart SOAR's Event Pipeline normalizes, de-dupes, enriches and correlates events to remove false positives, giving your team more time to spend on real threats. When a real threat is identified, Smart SOAR brings together alerts and rich contextual data to create high-fidelity incidents that provide analysts with the complete picture of an attack. Clients have seen up to a 90% decrease in mean time to detect (MTTD) and mean time to respond (MTTR), focusing on proactive measures to prevent attacks. -
22
Convergence IMS
Vector Solutions
Quickly and intuitively investigate, record, and report workplace safety incidents and near-misses with the Convergence IMS. Featuring integrated OSHA 300, 300A, 301, DOT, & MSHA forms. Configure the Convergence IMS just the way you need it for your organization and industry. Add information about your company required by OSHA, DOT, the EPA, or MSHA, including number of employees and your NAICS code. Our safety incident report wizard provides an intuitive guide for employees to immediately report any injury, illness, property damage, safety observation, or near-miss. Centralize and track status of all aspects of incident management with our safety incident reporting software. Document OSHA-recordable and MSHA-recordable injuries and illnesses, and submit those directly to OSHA and MSHA. Attach associated incident documents and images, including digital photos and videos. -
23
Swimlane
Swimlane
At Swimlane, we believe the convergence of agentic AI and automation can solve the most challenging security, compliance and IT/OT operations problems. With Swimlane, enterprises and MSSPs benefit from the world’s first and only hyperautomation platform for every security function. Only Swimlane gives you the scale and flexibility to build your own hyperautomation applications to unify security teams, tools and telemetry ensuring today’s SecOps are always a step ahead of tomorrow’s threats. Swimlane Turbine is the world’s fastest and most scalable security automation platform. Turbine is built with the flexibility and cloud scalability needed for enterprises and MSSP to automate any SecOps process, from SOC workflows to vulnerability management, compliance, and beyond. Only Turbine can execute 25 million daily actions per customer, 17 times faster than any other platform, provider, or technology. -
24
SpheraCloud
Sphera
Empower your business with actionable and measurable results and gain a comprehensive view of ESG performance and risk in real time. For generations, companies found it near-impossible to generate a holistic view of their risk profiles. Today, they have SpheraCloud®, an integrated ESG performance and risk management software platform. SpheraCloud is a key part of Sphera’s approach to addressing safety and sustainability issues before they even occur. It allows users to not only get the right information to the right people at the right time, but also empowers them to make better business decisions with its predictive and prescriptive capabilities. Many companies struggle to connect disparate data throughout their organizations and their value chains, and to communicate that risk efficiently and effectively. It’s hard to complete such an enormous task—without SpheraCloud. The innovative SaaS platform empowers your company to gain a comprehensive view of ESG performance and risk.
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