Best Hotel Guest Experience Software in Australia

CogniVis is a suite of AI tools created specifically for the hotel industry. All tools are built within a single, coherent platform that enables: - Managing the knowledge used by AI Assistants - Managing access for platform users and AI Assistants - Configuring the style, format, and behavior of AI Assistants across various channels - Maintaining consistency and centralization of customer service with AI Supported AI knowledge sources: - Websites - Files (e.g., PDF, Excel, Docs) - Built-in wiki-style Knowledge Base module - A wide range of integrations with other popular sources (Google Drive, Microsoft SharePoint, Google Calendar, and many others) Supported channels where AI Assistants can be published: - ChatBot for website - Instagram - Facebook Messenger - WhatsApp - Digital Hotel Directory - Email - Phone (voice AI) AI suggestion mechanisms for platforms such as: - Outlook - Thunderbird - Booking.com - Google Maps Reviews - Tripadvisor - & many more

Runnr.ai is a conversational AI platform tailored for the hospitality industry, designed to automate and enhance guest communication throughout the entire guest journey, from booking to checkout. By integrating with property management systems and other hospitality software, Runnr.ai enables proactive messaging via WhatsApp or SMS, achieving a 98% open rate and 65% guest engagement. It supports real-time translation across over 100 languages, allowing guests to communicate in their preferred language while staff receive messages in theirs, thereby eliminating language barriers and enhancing guest satisfaction. Runnr.ai's unified inbox consolidates all guest interactions from various channels, such as WhatsApp, SMS, Booking.com, and webchat, into a single interface, streamlining communication and reducing the need for time-consuming calls and emails.