Best Digital Employee Experience (DEX) Management Software in the UK

Goliath Performance Monitor with embedded intelligence and automation enables IT professionals to anticipate, troubleshoot, and document end-user experience issues regardless of where IT workloads or users are located. It focuses on the 3 main areas most likely to cause support tickets to be opened, initiating a logon, the logon process, and in-session performance. Our technology is designed to proactively alert you to end-user experience issues before they happen and if they do give you the data to troubleshoot them quickly. Then, provide you the objective evidence in the form of reports and historical metrics so that proof exists to justify fixed actions to prevent future issues. Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot VDI environments with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring.

HCL BigFix AEX is a part of the Autonomous Endpoint Management pillar under the HCLSoftware Intelligent Operations ecosystem. It is a Generative AI-driven agent assist solution that offers intelligent self-service support, comprehends employee requests, and perpetually refines its responses for enhanced employee experience.​ It is designed to revolutionize enterprise service operations. AEX's intelligence approach empowers organizations to deliver exceptional support experiences, streamline operations, and increase overall productivity.

Benefit from the simplicity and ease of a digital experience management solution that natively integrates with Prisma SASE, including GlobalProtect, Prisma Access and Prisma SD-WAN, to optimize experiences for every user, without the complexity of installing additional software and hardware. Whether it’s supporting employees working from the office, their home, or any combination of the two, IT Teams need to quickly surface insights and proactively resolve issues across the entire service delivery path before business is impacted. With ADEM, encompassed with SASE, you’re only clicks from an answer to any performance question, for any user. Narrow down critical incidents and root causes using the greatest depth of experience insights available. With correlated performance metrics across all endpoints, networks and applications - you have all the visibility needed to manage experience.

Cisco ThousandEyes is a cutting-edge network intelligence platform designed to provide organizations with deep visibility into digital experiences across the internet, cloud, and enterprise networks. By leveraging advanced monitoring and analytics, ThousandEyes helps businesses pinpoint, troubleshoot, and resolve performance issues impacting critical applications, websites, and services. Its comprehensive suite of tools offers insights into network performance, application delivery, and user interactions, enabling organizations to ensure seamless connectivity and optimal user experiences. Widely adopted by Fortune 500 companies and SaaS providers, ThousandEyes is a trusted solution for navigating the complexities of modern hybrid and multi-cloud environments, empowering IT teams to proactively manage and optimize their digital ecosystems.

Deliver a seamless work from anywhere experience that reduces help desk queues, reins in costs, and keeps distributed teams productive and happy. Employees demand a friction-free, consumer-like experience that lets them work where, when, and how they want. But remote work doesn’t always work. Apps break, endpoint devices freeze, video calls lab, Wi-Fi quits, and people get frustrated. IT teams need modern solutions to optimize remote work environments, prevent user downtime, and resolve issues faster. ControlUp’s DEX management platform provides end-to-end visibility across any desktop and application make it easier to fix and prevent technology issues

Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives. IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience. Martello Vantage DX™ gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience. Detect, alert and anticipate user experience challenges. Qualify and prioritize IT and third-party issues impacting Microsoft Teams and Microsoft Office 365. Ensure optimal Microsoft service productivity for your business lines.

Lakeside Software is a leader in digital experience monitoring. We develop software that provides the visibility IT teams need to design and support productive digital workplaces. Customers use our technology to perform workplace analytics, IT asset optimization, remote work management, and AIOps. Our product, SysTrack, is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. For more information, visit www.lakesidesoftware.com.

Instant insight into your customers' digital experience and the performance of all your apps, networks, and digital services. Monitor, analyze, and troubleshoot all digital services. 80% of issues with availability and performance are outside your firewall. Catchpoint's digital experience monitor platform provides you with the necessary insights across your entire service delivery chain in order to quickly identify and fix these issues. Our global network monitors modern, federated applications beyond the firewall. Get specific alerts when something goes wrong and learn how each component of your service delivery chain affects users. Verify the signals that you receive when you combine synthetic and real user monitoring.

Simply and securely deliver and manage any app on any device with Workspace ONE, an intelligence-driven digital workspace platform. Workspace ONE integrates access control, application management and multi-platform endpoint management into a single platform and is available as a cloud service or on-premises deployment. Enables enterprises to maximize employee engagement and productivity by empowering employees with a personalized experience and Day One access to any app on any device. Embrace a single, cloud-native solution for unified endpoint management—for any device and any use case. Eliminate silos and manage every device and app type faster, with fewer point solutions and more capabilities. Secure devices, users, and data with conditional access, automated patching, and configuration policies to achieve a comprehensive Zero Trust security approach.

TeamViewer DEX is an intelligent Digital Employee Experience platform that proactively detects and resolves IT issues before they impact your workforce. It continuously monitors device health, application performance, and user sentiment to eliminate digital friction and keep employees productive. Automated remediations handle routine problems instantly, while IT teams receive deep insights to resolve complex issues faster. By preventing disruptions, organizations reduce downtime, increase morale, and lower operational costs. With enterprise-grade security, advanced patching, and scalable endpoint management, TeamViewer DEX strengthens compliance and improves overall resilience. The platform delivers a smoother digital work environment that empowers both employees and IT teams.

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s holistic, AIOps-ready platform is designed for today’s complex, distributed hybrid cloud infrastructures. Centreon monitors the complete IT Infrastructure from Cloud-to-Edge for a clear and comprehensive view. Centreon removes blind spots, monitoring all equipment, middleware and applications that are part of modern IT workflows, from on-premise legacy assets to private and public cloud environments, all the way to the edge of the network, where smart devices and customers combine to create business value. Centreon is constantly current, able to support the most dynamic environments. With auto-discovery capabilities it can keep track of Software-Defined Network (SDN) elements, AWS or Azure cloud assets, Wi-Fi access points or any other component of today’s agile IT infrastructure.

Login VSI helps organizations proactively manage the performance, cost, and capacity of their virtual desktops and applications wherever they reside - traditional, hybrid, or in the cloud. Our Login Enterprise platform is 100% agentless and can be used in all major VDI and DaaS environments, including Citrix Virtual Apps and Desktops, VMware Horizon, and Microsoft Azure Virtual Desktop (AVD). With 360° proactive visibility, IT teams can plan and maintain successful digital workplaces with less cost, fewer disruptions, and less risk. Founded in 2012, Login VSI is headquartered in] Boston, Massachusetts, and Amsterdam, Netherlands. Visit loginvsi.com and follow @loginvsi.

Jint (formerly Mozzaik) is a modern intranet platform built on Microsoft 365, designed to simplify communication, streamline workflows, and enhance productivity across organizations. It transforms traditional, static intranets into dynamic, personalized workspaces where employees can easily connect, collaborate, and access the information they need. With native integration into Microsoft tools, Jint ensures a seamless user experience and quick adoption—no heavy training required. Its intuitive interface and AI-driven personalization make it easier for employees to stay informed and aligned, wherever they are. Features like employee directories, newsletter tools, and social walls bring company culture to life within SharePoint. Trusted by over 1 million users, Jint empowers teams to work smarter and stay connected every day.

Ivanti Neurons for Digital Experience enables IT, security, and service-desk teams to track, measure and optimize employees’ digital experiences in real time by aggregating usage, performance and security data from all devices and applications; collecting contextual sentiment via interactive automation bots; and scoring and trending experience over time to predict productivity degradation. It proactively surfaces potential IT and security issues, recommends remediation actions, and employs self-healing automation to resolve problems before they impact users. Built on a rapid-deployment cloud platform, it integrates with existing Ivanti and third-party ecosystems for device and application discovery, 360° monitoring, synthetic testing of SaaS applications, and qualitative Voice of the Employee (VoE) surveys. A unified dashboard delivers DEX scoring per device, per user, and organization-wide, supplemented by app insights, predictive analytics, and a library of bots.

Proactively measure and manage the Digital Employee Experience. With a constant read on the pulse of digital employee experience, IT can continuously improve technology’s ability to engage, empower and delight people at work no matter where they work – any time, all the time. When IT is under pressure to make it all work, your next move matters. Discover all the real-time insight you need to resolve all kinds of disruptions before they happen. The cloud-native platform for managing digital employee experience. Nexthink Experience pinpoints issues and solutions, automates response and helps you continuously improve the employee experience.