Best Customer Journey Mapping Tools in India - Page 2
View:
Compare the Top Customer Journey Mapping Tools in India as of July 2025 - Page 2
Sort By:
-
1
MouseStats
MouseStats
Record the full session of real visitors like a camera on your website and playback their page views like a movie. Browse millions of visitor real interactions on your website and understand what they want. Just do what you want and watch the playback of your recorded session in playback demo, or get more information. A great comprehensive solution to collect, process, visualize and understand collective behavior of visitors in all devices such as desktop, tablet and mobile. Ask your visitors what they think. The combination of statistics and real reviews is an excellent solution to figure out the issues, and achieving to a vast amount of ideas directly from the end-users. Run your own comprehensive multi-step surveys and ask for people ideas with predefined multiple choice questions or even let them type their own report or concern. Collect and analyze behavior of your form visitors. You will have a comprehensive form report after a short while to improve your forms dramatically.Starting Price: $29 per month -
2
Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month -
3
Reveall
Reveall
Reveall is a software platform that makes continuous product discovery simple. We focus on helping you make sense of your research and use your customer insights to spot, prioritize and validate opportunities – making continuous product discovery a breeze. You come to Reveall when you want to deeply understand your customers to develop products that perfectly suit their needs.Starting Price: €19 per month -
4
Blue Green Analytics
Blue Green Analytics
Blue Green Analytics allows anyone to see how website visitors navigate, move through funnels, and reach conversion points. Stop making assumptions about your visitors and their web journeys. Start understanding them and seeing the paths they actually take. Traditional funnel and mapping tools rely on assumptions about how your visitors behave, but we all know people don’t always behave how we expect. Most tools, like Google Analytics, attempt to display visitor behavior flows but fail to display them in intuitive, actionable ways. No rows, tables, or data wrangling, generate visitor journey maps and analyze web interaction with ease. If you know how to use Google Maps or Waze, you can use Blue Green Analytics. Let our algorithms highlight which pages need to be optimized to maximize conversion. Find all the unexpected ways visitors are interacting with your site, people are full of surprises.Starting Price: $25 per month -
5
UserSplit
UserSplit
User behavior analytics at your fingertips! Trace the flow, conversion metrics, and important events throughout the user journey. The simple and easiest analytics you can ever have. Real-time & overdue user analytics won't be a big deal. Discover your users' needs with in-depth & focused insights. Easy to export the user analytics data for consideration. Set alert of user important action that you want to control. Control your desired pages through funnel analysis. Discover your users in terms of their exact presence on your website pages, demographics, and interests. Mainly, you can control the traffic and the engagement on your product's existence in a certain way. Set the funnel analytics to monitor how many users come through your desired page to take your desired action. It makes easier visualization on your funnel stages and yes it helps you to identify your user drop-off.Starting Price: $19 per month -
6
TheyDo
TheyDo
With TheyDo, designers, product teams, and marketeers can establish a workflow that helps them go from insights to implementation, to create customer-centric solutions. No more messy whiteboards, duplicated efforts, or wasted resources. You'll cut standardization time in half, save up to three big presentations a month, and decrease your operational costs by 40%. Link your entire organization together with a vertical framework that allows you to zoom in and out of the customer experience. A customer-centric process that links opportunities to journeys and solution delivery at scale, in a way that everyone understands. We encourage you to create a standardized set of your own templates, for everyone in your organization to use. Onboard your entire organization with SSO (Single-Sign-On), set granular permissions and make sure all departments find their place around the customer journeys.Starting Price: €23 per user per month -
7
JourneyTrack
JourneyTrack
Efficiently manage journeys, save time, and make better, data-driven decisions to drive customer loyalty and revenue. Run workshops with your team and convert to a journey at click of a button. Create and manage your journeys using our examples or make your own. Our persona integrated DEI feature looks for biases that affect your journeys. Make better decisions based on customer and business needs. Enhance your journeys with all your research insights, recommendations and metrics. See your team collaborating in real-time and give feedback within the context of your project. Access to all your data and insights via a centralized hub with search capabilities.Starting Price: $2,000 per month -
8
TheyDo Journey AI
TheyDo
CX and design teams map customer journeys to bring insights and data together. TheyDo enables your business to align strategy, planning, and delivery around journeys. With Journey AI you can turn research into high-quality journeys. Get everyone on the same page with a clear journey hierarchy and a set taxonomy. Set your business goals and show how tackling big opportunities across journeys delivers results. Most organizations have hundreds of journeys that make up the customer experience, Journey AI maps them all out. Create a consistent way of working with journeys at the heart of operations. When everything is important, nothing is. TheyDo helps to uncover top customer needs. Track work across teams and impact NPS and CSAT together. Onboard your entire organization with SSO and make sure all departments find their place around the customer journeys. Once you get to the point where you’re discovering opportunities that you wouldn’t have otherwise found, we offer three simple plans.Starting Price: $65 per month -
9
ZEPIC
ZEPIC
ZEPIC is an AI-infused Customer Engagement Platform that delivers hyper-personalized experiences throughout the customer lifecycle. With Zenie AI at its core, it unifies data, automates cross-channel campaigns, and provides actionable insights, empowering marketers to excel. The platform's built-in CDP offers a 360-degree customer view, driving intelligent audience segmentation and omnichannel activation. ZEPIC's award-winning, intuitive interface enables businesses of all sizes to create impactful marketing campaigns without the need for technical expertise— accelerating business growth.Starting Price: $30/month -
10
Marketing Star
Marketing Star
Marketing Star makes it easy to orchestrate, launch, and analyze effective customer journeys, all in one place. Experience seamless CX that shines and takes your multichannel marketing game to the next level. Convert your audience from more than one angle. Reach your customers where they are with email, SMS, WhatsApp, QR code, and more. Build scalable and evolving communications that move your customers towards conversion, no matter the channel. Experience the power of multichannel marketing and convert like never before. Easily craft single-blast campaigns or orchestrate complex multi-channel customer journeys using proven tools and dynamic personalization. Get the flexibility to create scalable campaigns that keep your customers engaged every step of the way. Craft and manage templates for emails, SMS messages, landing pages, and more with ease, without the need for technical expertise. Our intuitive template builder saves you valuable time and effort.Starting Price: $100 per month -
11
crowd.dev
crowd.dev
Crowd.dev is an open source developer data platform designed to help companies unify community, product, and customer data, providing actionable insights for go-to-market teams. By integrating with platforms such as GitHub, Discord, Slack, and LinkedIn, crowd.dev consolidates developer interactions across various touchpoints, offering a comprehensive view of the customer journey, even before formal engagement. The platform features AI-powered data enrichment, enhancing contact and organization profiles with over 25 attributes, including emails, social profiles, work experience, and technical skills, as well as more than 50 organization attributes like industry, headcount, and revenue. Advanced analytics and reporting tools enable users to identify trends, perform sentiment analysis, and access opinionated reports on topics like product-market fit and open-source community activity.Starting Price: Free -
12
MaxIQ
MaxIQ
MaxIQ is a customer journey management platform designed to optimize revenue generation through enhanced sales, success, and RevOps integration. By using AI-driven insights, it allows teams to forecast with accuracy, streamline customer interactions, and boost collaboration across departments. MaxIQ’s features include automated data capture, real-time visibility into customer activities, and intelligent deal prioritization. With powerful tools for managing pipelines, tracking usage data, and automating workflows, it enables businesses to improve productivity, reduce administrative tasks, and accelerate sales cycles.Starting Price: $$ -
13
DemandJump
DemandJump
DemandJump is the leading Marketing Insights & Attribution Platform, showing marketers what their target audience is doing, what their competitors are doing, and what actions they should take next to achieve better outcomes. Customers are empowered by knowing what content to write, what keywords to include, which websites to target, videos to produce, and much more. DemandJump gathers and assembles disparate data to create networks of customer touchpoints around any topic or keyword, prioritizing what actions to take next. Finally, companies can close the loop between sales and marketing by seeing exactly which actions drive pipeline and grow revenue.Starting Price: $99 per month -
14
Yieldify
Yieldify
Yieldify is an expert customer journey optimization (CJO) solution for eCommerce brands. With Yieldify, eCommerce stores get smart website personalization technology that is guaranteed to boost conversions, capture more leads, increase average order value, and more. Yieldify is a fully-managed solution that provides bespoke customer journey mapping services, CRO strategy, design and technical implementation of your campaigns. -
15
Social HorsePower
Social HorsePower
We all have more work than we can get done in a day. At SHP our "never login" philosophy means there’s no software for your team to learn and no need for ongoing training. We help your company thrive by connecting, communicating and engaging with your prospects and customers through a voice they know and trust – your employees. Break down the wall between sales and marketing. Then use our best-in-class analytical tools to help you measure the impact on your entire business. At SHP, working with our customers is not just an idea that gets kicked around – it’s a tangible process that you are part of. We actively invite our customers to participate in the development cycle. We have short 4 week sprints. You vote on the features you want next. We get to work making them.Starting Price: $249 per month -
16
Algonomy
Algonomy
Algonomy’s real-time CDP helps marketers provide consistent personalized customer engagement in the moment. It enables real-time activation of audiences by unifying customer identities across online and offline channels for a single view. It is built for retail with the ability to track customer behavior using 1,200+ measures and dimensions out of the box. It uses ML algorithms to create micro-segments, throw up deep insights and uncover marketing opportunities throughout the customer lifecycle. -
17
Cemantica
Cemantica
Capture how your customers actually experience your brand versus how you think they do. We provide a stellar customer experience platform to help you build customer journey maps, personas, manage CX programs and integrate VoC data. Your CX program in motion - we walk you through your journey maps, CX program and action plans. Your CX strategy at your fingertips - we provide a Cemantica Platform to build your journey maps and manage your CX program. Build your customer journey map, drive your CX program, connect your VoC data on one single platform! This is real, this is powerful, this is Cemantica.Starting Price: $54 per month -
18
Webex Connect
Cisco
An API and low-code Communications Platform as a Service (CPaaS) offering designed to help enterprises lower cost, reduce complexity, and accelerate IT roadmaps. Map and automate customer journeys in minutes using a drag-and-drop editor with powerful building blocks (nodes). Shift to low-code development to reduce the time to market for new applications and journeys. Seamlessly consume events from existing systems to trigger customer communication flows. Integrate customer interactions with backend systems to achieve end-to-end automation. Easily test, deploy, and make iterative changes to flows in a secure and scalable serverless environment. Leverage our extensive portfolio of communication APIs and SDKs for SMS, voice, push, RCS, WhatsApp, video, etc., to engage customers on their preferred channels. -
19
Shoelace
Shoelace
Shoelace helps the fastest-growing brands implement unforgettable Customer Journey Marketing - Ads that drive more sales and create happier audiences. Supercharge your ads with Experts at your fingertips, Get deeper insights on your ads & audience, Enthral your audience with Journey Marketing, and use the marketers guide to the DTC Brand's Guide to Powerful Retention. You’re required to be everywhere and know everything about paid search, paid social, email, SMS, influencer marketing, site-optimization, creative, attribution models, and data analysis, all while running the rest of your business. We’re not your average agency, we’re your growth partner. We’re growth-obsessed, and we let data drive our decisions. But we’re also realistic and experienced. Nailing growth takes time and experimentation. If you need a quick win, we aren’t the agency for you. But if you want sustainable and scalable long-term growth, we’re probably going to get along really well.Starting Price: $249 per month -
20
Yandex Metrica
Yandex
From traffic trends to mouse movements – get a comprehensive understanding of your online audience and drive business growth. Apply easy-to-use attribution models, filter out spam, and control bot traffic. Extensive user data including in-depth details on ad blocker usage. Set up to 200 goals per site, integrate ecommerce data, and track custom events. View session recordings, heat maps and form analytics reports all out of the box. Your data is updated in real time and never truncated – sampling is user-controlled. Track any amount of traffic and keep all of your data for an unlimited time. Watch how people engage with your site – user clicks, scrolling, mouse movements and keystrokes are all recorded in a video. Identify roadblocks on the way to purchase, see the intent behind clicks, and get insights on how to improve user experience. Discover which parts of a page drive the most attention and where your blind spots are. Locate exactly where users give up scrolling. -
21
Fibotalk
Fibotalk
No sweat one line code implementation. Get all user events like clicks and page changes. Track user experience parameters like load times, crashes, API latencies, and much more on a per user basis. Configure KPIs later. Get active lists like the trial, true evaluators, and losing interest users. With powerful filters find users based on advanced parameters, e.g., who have and have not used certain features or those who come from specific geographies. Deliver non-intrusive announcements in the application. Increase feature adoption, subscription conversion and onboarding success. Nudge users to new releases and premium features with inbuilt call to action option. Net Promoter Score (NPS) is a great indicator of user's perception. Track changing customer sentiments with publish and forget in-product NPS. The feedback request is triggered based on rules, increasing the response rate. -
22
ChurnIQ
Cleeng
Put data science at the heart of your subscription business. ChurnIQ 2.0 gives you specialized retention analytics and AI-detected subscriber insights. ChurnIQ uniquely tackles subscription cancellations at every stage of the subscriber journey. ChurnIQ also lets you easily analyse and create different segments. So you can quickly trigger the campaigns most likely to retain and grow that segment’s value. ChurnIQ’s S3 data lake allows you to create a single view of your subscriber, no matter how many different tools you currently use. See how you are performing at every point in the customer journey with the ChurnIQ analytics dashboard. See the whole picture instead of disconnected data points. Get practical root cause diagnosis on your subscribers’ cancellations. ChurnIQ identifies customer segments for you based on their behavior, satisfaction levels, and lifecycle stages.Starting Price: $0.29 + 2.9% per transaction -
23
Calixa
Calixa
Use product usage data to find your top self-serve signups. Get a 360° view of customers and your interactions with them. Engage customers at a-ha moments to increase conversion. Scale your product-led GTM with insights and action in one place. Focus your time on the customers with the most potential. Use product and customer data to prioritize sign-ups that are most likely to convert. Understand what customers are doing with your product and how they are interacting with you. No longer be stuck in the dark with an incomplete picture of your customer. Engage customers at key milestones to improve conversion. Get real-time alerts when customers hit specific metrics or perform important actions. Streamline your workflow by taking action in Calixa. Kick off a sequence, create an opportunity, extend a trial, all from one place. Stop jumping from tab to tab. Get started in minutes, not months. With just a few clicks, connect all your data to Calixa and we take care of the rest.Starting Price: $499 per month -
24
Konnecto
Konnecto
Konnecto is the only solution that reverse-engineers your competitors' consumer journeys, identifies upper-funnel purchase attribution vulnerabilities, and surfaces daily recommendations that will increase your online sales and help you stop the guessing game. Gain visibility to all stages of your and your competitors' consumer journeys. AI identifies the purchase attribution gaps so you can quickly capitalize on opportunities that will impact your online sales. Use these insights to build your winning GTM strategy and execution plan while leaving your competitors in the dark. It's time to have a look at what's happening out there, beyond your data, where opportunities lie. Konnecto reverse engineers consumer purchase journeys on your competitor's assets all the way up the funnel. We provide daily recommendations on marketing opportunities based on an ongoing analysis of behaviors, segments, and competitors, so you can make the most of your budget every day. -
25
Ai-Intelekt
Ai-Intelekt
Say goodbye to marketing tunnel vision and solutions that just don’t cut it. Say hello to a turnkey, flexible platform that drives real-time buying decisions and adjusts to your business needs, and empowers you to create seamless, omnichannel experiences that adapt to each customer, from the first touchpoint to the last. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. Track the journey taken by each lead and customer so you always know their preferred path, chosen messaging, service background or purchase history. Predictive analytics Take control of your customer’s lifetime value by employing the power of true artificial intelligence (AI). Forecast outcomes based on behavioral data, historical sales, and actions to accelerate the customer journey. -
26
Crewcharge
Crewcharge
Drive customer engagement by personalized workflows on user behavior! The cookie-free solution to track your customer behavior. Privacy-first approach, with extreme flexibility. Worry-free GDPR compliance. Product analytics tools like Google Analytics tell you how many people are using a feature. Customer analytics tells you which customer is able to achieve success. All-in-one dashboard to deploy retention strategies. Your product has a wide use case, but customers signup for one need, and it's your job to ensure their success. We've built 50+ customer retention strategies to help you get great feedback at the right time. Turn your customers into promoters. While it's great to have campaigns to ask for feedback, timing is critical. We offer several email templates to ask for feedback, at the right time. From surveys after free trials to booking meetings for dormant customers, we help you get the most out of your customers.Starting Price: $49 per month -
27
Click2Buy
Click2Buy
The most efficient buyer’s journey for brands. Benefit from free qualified traffic to your physical and online points of sale. A 100% free solution to capture intentional traffic, communicate your offers, and highlight your services. Brands rely on a wide range of digital media (company website, display ads, videos, social media ads, marketing, etc.) to enhance the value of their products and positioning. These communications generate traffic for your points of sale. Geolocation, contact details for points of sale, product availability, pricing, business hours, etc. We enhance the digital communications of brands with useful information that simplifies the consumer’s decision and sends them to your points of sale. Click & collect, delivery, home installation, refund policy, extended warranty, etc. All the services that enhance your positioning and allow you to help your clients can be displayed using our tool.Starting Price: Free -
28
Hubalz
Hubalz
Get real-time, in-depth insights into your visitors’ behavior and preferences, so you can effortlessly optimize your site for maximum conversions. With Hubalz, you can easily visualize the user journey on your website. Our platform tracks every user action and provides a clear picture of how visitors interact with your site, from their first click to their last. Our website tracking system records all user actions without relying on cookies. You don’t have to write any code to track events – the process is completely automatic. Hubalz gives you heatmaps for each and every page, so you can see where your visitors are looking. With powerful heatmaps and scrollmaps, see what draws attention. Setup your funnels in 5 minutes, without any code. Use page views & button clicks as funnel steps, and see where dropoffs happen, visually. Then filter by dropoffs to inspect why exactly the dropoffs happened.Starting Price: $25 per month -
29
Sitesights
Sitesights
Unlock Powerful Website Insights by Analyzing Your Customer Journey Today. Sitesights is designed to serve as a robust Google Analytics alternative that provides comprehensive information to obtain insightful insights about your website or mobile application. Get everything you need to improve your website constantly and create a higher revenue with data driven decisions. Web Analytics should easy and simple to understand for Website Owners. Google Analytics GA4 has opened the eyes of many people to look at tools other than Google itself. In this article, I introduce you to Sitesights Analytics. A valuable alternative to Google. Easy to use and headache-free.Starting Price: $19 per month -
30
B2Metric
B2Metric
Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups based on their behaviors, characteristics, and preferences to enable targeted marketing. Refine marketing strategies using data-driven insights to enhance performance, targeting, personalization, and budget optimization. Provide unique customer experiences by optimizing touchpoints and tailoring marketing efforts. AI-based marketing analytics that reduces user churn & increases growth. Identify your customers at risk of churn and develop proactive retention strategies with advanced ML algorithms.Starting Price: $99 per month