Best Customer Experience Software in the USA - Page 4
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Compare the Top Customer Experience Software in the USA as of March 2026 - Page 4
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1
Genpact Cora
Genpact
Digitally disrupt your business model and transform your customer experience. Genpact Cora Pretrained AI Accelerators speed adoption and deliver strategic business value to help companies easily implement AI. Digitally transform your customer experience – front to back – using automation, analytics, and AI to gain predictive insights, agile operations, and a strong competitive advantage. Built using Genpact’s deep process and industry knowledge. Platform designed for journey-driven transformation. Plug-and-play components can be added over time. Our approach begins by blending insider knowledge with external insights. We help enterprises identify their competitive edge and use technology to bring it to life. And we support every industry using our unique expertise gained from running operations for clients across the globe. Working with Genpact, you'll get access to our proprietary and partner technologies. -
2
Emitrr
Emitrr
Emitrr is a human-like smart receptionist for small businesses. With Emitrr, business owners don’t have to worry about missing customer calls and can focus on their business growth, while Emitrr handles customer queries like booking appointments, quotes, FAQs, and more. A smarter phone system that integrates with your EHR/CRM, resulting in real-time conversion metrics, reduced average handling time with screen pop, and more! Convert customers with web chat that continues the conversation on text, so your patients never have to wait on the web. Most small businesses spend a lot of dollars on building a website, advertising, SEO, and other forms of marketing. In addition, small businesses work very hard to channel these customers to the website and more than a quarter of these web visitors never get converted. Your customers are not tied to a live chat on the web. Convert customers even when they walk away from the web. -
3
Medallia
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to -
4
Simpo
Simpo
Communicate with users right within your application. From automated announcements to in-app walkthroughs, Simpo lets you deliver training and knowledge directly to your users. No technical expertise needed. The independence and control you need to get things done quickly. Simpo is an easy-to-use tool that sits on top of your software and enables you to create, edit and deliver information in minutes. Push announcements, knowledge, and surveys to users directly inside the software they already use, at the point of need. No more hoping they open emails or retain hours of training. With Simpo, you can reduce the time and money it takes to manually train current and new users by automating the onboarding process and using step-by-step walkthroughs. Simpo lets you run surveys and measure NPS to understand sentiment and gather actionable feedback from users directly from within the software. -
5
TrustAnalytica
TrustAnalytica
TrustAnalytica is the best online interaction solution to helps businesses grow and be found online. With a universal business toolkit, TrustAnalytica can help businesses provide excellent customer experiences and retain their customers using modern technologies. Everyday companies from small and large use TrustAnalytica for Internet marketing and reservations, connecting to prospects and customers and conducting research surveys. TrustAnalytica can help you build your online reputation by automatically generating new reviews. It takes seconds for consumers to submit reviews with TrustAnalytica's reputation management system since it sends them a text message with a direct link. Do not sit around and wish for more reviews; instead, get out and acquire them.Starting Price: $49 per month -
6
Chaordix Community Platform
Chaordix
The Chaordix Community Platform hosts communities for the world's top brands, connecting them with their customers, members, users or employees. Our Community Platform is a white label SaaS solution that connects your brand with the people who mean the most to you, so you can create, discuss & learn. - Engage community members with a stream of activities & content. - Customizable, ever-expanding profiles facilitate discovery & reporting - Run challenges to gather ideas, review submissions, and put them to a vote. - Build groups manually or automatically using detailed criteria. - Connect with customers, engendering brand loyalty and boosting advocacy. - Access an on-demand high-quality group of engaged fans and customers for research. -
7
Medallia Concierge
Medallia
Medallia Concierge (formerly Zingle) is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty. Delight customers with personalized engagement and build brand loyalty. Drive sales with AI-powered, personalized promotions. Uncover meaningful insights from every interaction to increase efficiencies. Use personalized two-way messaging to build customer loyalty by seamlessly addressing customer wants and needs in real-time. Communicate and solicit feedback from across channels – from SMS to web chat to Facebook Messenger and other apps wherever your customers are, and identify opportunities to improve experiences as they unfold. Directly connect this data with the most commonly used CRM solutions, and customer service tools. And with Medallia's advanced segmentation capabilities, customer data can be utilized to design brand-differentiated services for each customer segment.Starting Price: $179 per month -
8
DailyStory
DailyStory
DailyStory, a digital marketing automation platform, brings together all the tools you need to build, manage, automate and measure effective digital marketing campaigns in a simple and easy-to-use experience. DailyStory also integrates with a variety of popular platforms from Telligent Community, Salesforce, Mindbody and more. And supports Zapier for integrating with virtually any software platform. Emails built in the DailyStory designer are automatically optimized for both desktop and mobile. Because, with more emails read on mobile devices it’s important your emails look great on mobile. We also optimize for all the major email clients such as Outlook and Gmail (to name a few). DailyStory’s reports provide insight to review delivery, emails sent, clicks opens, opt-outs, bounces and more. All reports support exporting your data to Excel or Google Sheets as a comma-separated value (CSV) file.Starting Price: Free -
9
Wakeupsales CRM
Wakeupsales
Wakeupsales CRM is an all-in-one Customer Relationship Management tool to streamline your sales activities, improve your productivity & create powerful customer relationships. In other words, Wakeupsales helps sales folks save time & become more effective by taking care of every-day problems like unorganized database, overlapping assignments, multiple tool handling, manual management of contacts, jumbled up spreadsheets, poor relationships with customers, lesser business visibility or even sales funnel leakage. Available on cloud, on-premises & android platforms... Wakeupsales CRM has really made lives easier for people from more than 30 countries.Starting Price: $9.00/month/user -
10
Email Hippo
Email Hippo
Email Hippo provides fast, accurate and secure email verification software, accessed via web app or API. The CORE product allows users to import lists of up to 500,000 emails and verify them directly within a self-service web app. MORE is an API product that can be used to check the validity of an email address in real time, looking at up to 74 data points for maximum accuracy. With ASSESS, users can check email addresses for common pre-fraud indicators. Email Hippo has provided email verification since 2000 and became ISO27001 certified in 2017.Starting Price: $10.00/one-time -
11
SuiteCRM
SuiteCRM
SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.Starting Price: Free -
12
Kilterly
Kilterly
Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.Starting Price: $399.00/month -
13
Userpilot
Userpilot
Userpilot is an all-in-one platform for Product & UX teams. It combines Product Analytics, In-app Engagement and In-app Surveys to help you increase product adoption through powerful in-app experiences, actionable product analytics and user feedback. Userpilot allows Product, UX, marketing and Customer Success teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, and collect feedback in-app , all code-free. It also provides powerful Product Analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. With its Custom Dashboards, you can build bespoke analytics dashboards by dragging and droping your favorite reports or using a ready-made template. We also provide event autocapture and session replay. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.Starting Price: $249 per month -
14
cux.io
cux.io
CUX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral context to reveal frustration points, drop-offs, and hidden opportunities so you can act with confidence. No tagging. No waiting. Smarter decisions from day one. ✅ Auto-captures clicks, scrolls, and behaviors - no tagging needed ✅ Experience Metrics spot frustration signals like rage clicks and chaotic movement ✅ Smart filtering highlights the visits and heatmaps that matter most ✅ Conversion Waterfalls reveal where users drop off - and why ✅ Retroactive analysis lets you look back and fix what was missed Getting insights is just the start. What truly sets CUX apart is the guidance that comes with it. You’re never left to figure it out alone. With expert mentoring, tailored workshops, and ongoing support, the CUX team helps you make changes that stick.Starting Price: €79 per month -
15
Evolv Al
Evolv Al
Evolv Al powers intelligent experiences that enable organizations to learn valuable insights from every session and improve conversions continuously. Easy to implement and integrate with any tech stack, Evolv AI produces exponential results. Our AI-powered platform uses innovative tools to scale the number of experiences delivered, automate the process of identifying the best experiences across the customer journey, and personalize each visitor’s sessions. Utilizing a proprietary machine learning engine and client visitor data, Evolv AI delivers on digital growth goals at a velocity that takes conversion optimization and personalization to an entirely new level. Why just A/B test when you can Evolv?Starting Price: $0/Year -
16
Go4Clients
Go4Clients
Automate customer engagement with our Drips technology. Go4Clients latest Drips feature uses a combination of SMS, Voice, Email, and Mobile Landing Pages to interact with your customers. Map out the customer journey and let consumers flow down your sales funnel automatically. Trigger messages with different channels based on a user's actions or no actions. Want to BOOST YOUR SALES? Easy. Integrate your current forms to Go4Clients and automate your communications in just a few minutes. Go4Clients allows you to automatically pass data to and from other web services without writing a single line of code. DRIPS make omnichannel and automation simple. Just pick your message and choose the most relevant channel for the very right time. Let’s start connecting with customers anywhere in the globe. Go4Clients has worked across many Industries.Starting Price: $50 per month -
17
Wonderflow
Wonderflow
Wonderflow provides a leading generative-AI-powered consumer intelligence software solution that helps enterprise businesses easily and quickly unlock the full potential of their customer feedback, all in one place. By aggregating and analyzing the Voice of the Customer (VoC) data from diverse sources—including online reviews, surveys, and support interactions—we deliver actionable insights that drive smarter decision-making across consumer insights, product development, marketing, and customer experience teams. We've been showing the way in the Voice of the Customer market since 2015 with the mission that at least one product or service in your life has been improved through Wonderflow insights.Starting Price: $30K per year -
18
Dot.vu
Dot.vu
Dot.vu is an Interactive Content Platform that empowers brands to create Interactive Experiences that engage, entertain, and educate their audiences – without writing a single line of code. Powered by a wide range of add-ons and components, the Dot.vu platform gives its users complete creative freedom in crafting unique Interactive Content that differentiates their brand from competitors, provides customer insights, generates leads, and boosts conversion rates. The Dot.vu platform helps you to unleash the power of data. Interactive Content allows you to track your KPIs through visual dashboards and reports, and zero- and first-party data for more customer insights. With Dot.vu, you can create, publish, manage, and track your content on one platform. If time is of the essence, our Agency Service guides, supports and creates Interactive Content for you.Starting Price: $200 per month -
19
Beupify
Beupify
Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.Starting Price: $11.96 per month -
20
VirtlX
VirtlX
VirtlX is an AI-enabled B2B, SaaS platform that spots hidden profit leaks before they hit your bottom line. Stop Leaking Profit Through People and Process Gaps AI-driven cycle analyses multiple data sources & identifies issues Perceive customer signals → Reflect on employee feedback → Enrich with instant training - No L&D Team Required! All in one platform VirtlX is a fully customizable solution for multi-industry business performance, designed to assist businesses of all sizes. VirtlX delivers a strong ROI with quantifiable deliverables & insights to assist in decision-making towards a people-centric, successful business. Simple approach to customer and employee sentiment as well as in-house training. Cost-effective, scalable subscription model with flexible commitment terms. Understanding customer engagement, feedback, experience and loyalty patterns are key fundamentals necessary for a company’s marketing efforts to be successful.Starting Price: $9.00 per month -
21
Promoter Ninja
Hoshinplan Strategy
Send Net Promoter Score (NPS) surveys to customers and collect feedback with Promoter Ninja for NPS, an NPS email survey platform. Promoter Ninja for NPS enables users to create segmented analysis with just one interaction. Promoter Ninja for NPS enables users to send NPS surveys in multiple languages.Starting Price: $10.00/month -
22
ReviewTrackers
ReviewTrackers
Reviews allow you to see your business through the eyes of future customers. They show where you’re losing local market share, how your business measures against the competition, and what you need to do to create a more authentic connection with your customers. At ReviewTrackers, we’re dedicated to building simple, helpful technology that bridges the gap between the brand and the customer. Our software empowers businesses to understand their customers better, build more trust, and find the insights that move their business forward.Starting Price: $69/location -
23
Nickelled
Nickelled
Turn new users into engaged customers with Nickelled, a user onboarding software designed to make product tours easy. With Nickelled, businesses of all types and sizes can quickly create code-free walkthroughs that onboard and convert every user. The solution offers an easy to use plugin for making guides on any website, analytics to track how people use guides, integrations with leading live chat, helpdesk, and email solutions, and so much more.Starting Price: $199.99/month -
24
CheckMarket
CheckMarket
Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...Starting Price: $995 per year -
25
Quiq
Quiq
Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.Starting Price: $250 per month -
26
CXONCLOUD
UNLOC Ltd.
CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.Starting Price: $39.00/month -
27
Delighted
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.Starting Price: Free -
28
Howazit
Howazit
Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.Starting Price: $150/month -
29
Ion
Rock Content
Ion by Rock Content is an interactive content platform that enables marketers to create engaging digital experiences without coding. It allows users to build quizzes, calculators, assessments, and interactive infographics quickly using pre-built templates and a drag-and-drop editor. The platform includes personalization and targeting features to deliver tailored content experiences based on user behavior and data. Ion also provides analytics and reporting tools to measure engagement, conversions, and performance. By combining interactive content creation with data insights, it helps businesses improve lead generation and customer engagement.Starting Price: $2000.00/month -
30
TRACX
Chase Interaction
Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.Starting Price: £28 per month
