Best Free Customer Experience Software - Page 2
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Compare the Top Free Customer Experience Software as of March 2026 - Page 2
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1
Totango
Totango
Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies. -
2
Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
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CX Genie
CX Genie
Deliver personalized, instant responses with AI-driven support, ensuring customers feel valued and understood, improving overall satisfaction and loyalty. Cut down on operational costs by providing round-the-clock support, allowing your team to focus on complex issues while the AI handles routine queries efficiently. Streamline workflows with automated ticket management, real-time AI recommendations, and more, boosting productivity and response times to drive more sales and revenue. Grow your support capabilities easily as your business expands, without compromising on service quality, thanks to the scalable nature of AI-driven support solutions like CX Genie. CX Genie is on a mission to make AI accessible for everyone with just a few clicks. Replaces multiple tools with one integrated platform. Tailor solutions to fit your unique business needs. Leverage advanced AI to deliver smarter, faster, and more accurate customer support.Starting Price: $14.99 per month -
4
TrustAnalytica
TrustAnalytica
TrustAnalytica is the best online interaction solution to helps businesses grow and be found online. With a universal business toolkit, TrustAnalytica can help businesses provide excellent customer experiences and retain their customers using modern technologies. Everyday companies from small and large use TrustAnalytica for Internet marketing and reservations, connecting to prospects and customers and conducting research surveys. TrustAnalytica can help you build your online reputation by automatically generating new reviews. It takes seconds for consumers to submit reviews with TrustAnalytica's reputation management system since it sends them a text message with a direct link. Do not sit around and wish for more reviews; instead, get out and acquire them.Starting Price: $49 per month -
5
DailyStory
DailyStory
DailyStory, a digital marketing automation platform, brings together all the tools you need to build, manage, automate and measure effective digital marketing campaigns in a simple and easy-to-use experience. DailyStory also integrates with a variety of popular platforms from Telligent Community, Salesforce, Mindbody and more. And supports Zapier for integrating with virtually any software platform. Emails built in the DailyStory designer are automatically optimized for both desktop and mobile. Because, with more emails read on mobile devices it’s important your emails look great on mobile. We also optimize for all the major email clients such as Outlook and Gmail (to name a few). DailyStory’s reports provide insight to review delivery, emails sent, clicks opens, opt-outs, bounces and more. All reports support exporting your data to Excel or Google Sheets as a comma-separated value (CSV) file.Starting Price: Free -
6
Wakeupsales CRM
Wakeupsales
Wakeupsales CRM is an all-in-one Customer Relationship Management tool to streamline your sales activities, improve your productivity & create powerful customer relationships. In other words, Wakeupsales helps sales folks save time & become more effective by taking care of every-day problems like unorganized database, overlapping assignments, multiple tool handling, manual management of contacts, jumbled up spreadsheets, poor relationships with customers, lesser business visibility or even sales funnel leakage. Available on cloud, on-premises & android platforms... Wakeupsales CRM has really made lives easier for people from more than 30 countries.Starting Price: $9.00/month/user -
7
Email Hippo
Email Hippo
Email Hippo provides fast, accurate and secure email verification software, accessed via web app or API. The CORE product allows users to import lists of up to 500,000 emails and verify them directly within a self-service web app. MORE is an API product that can be used to check the validity of an email address in real time, looking at up to 74 data points for maximum accuracy. With ASSESS, users can check email addresses for common pre-fraud indicators. Email Hippo has provided email verification since 2000 and became ISO27001 certified in 2017.Starting Price: $10.00/one-time -
8
SuiteCRM
SuiteCRM
SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd who are the authors and maintainers. The application is enterprise ready and completely scalable to suit any business size or business requirement. The application is fully customisable and can be tailor made to fit your current or future business processes. Most importantly the application is Open Source, so it’s completely FREE to use, with no limitations on users.Starting Price: Free -
9
Evolv Al
Evolv Al
Evolv Al powers intelligent experiences that enable organizations to learn valuable insights from every session and improve conversions continuously. Easy to implement and integrate with any tech stack, Evolv AI produces exponential results. Our AI-powered platform uses innovative tools to scale the number of experiences delivered, automate the process of identifying the best experiences across the customer journey, and personalize each visitor’s sessions. Utilizing a proprietary machine learning engine and client visitor data, Evolv AI delivers on digital growth goals at a velocity that takes conversion optimization and personalization to an entirely new level. Why just A/B test when you can Evolv?Starting Price: $0/Year -
10
Dot.vu
Dot.vu
Dot.vu is an Interactive Content Platform that empowers brands to create Interactive Experiences that engage, entertain, and educate their audiences – without writing a single line of code. Powered by a wide range of add-ons and components, the Dot.vu platform gives its users complete creative freedom in crafting unique Interactive Content that differentiates their brand from competitors, provides customer insights, generates leads, and boosts conversion rates. The Dot.vu platform helps you to unleash the power of data. Interactive Content allows you to track your KPIs through visual dashboards and reports, and zero- and first-party data for more customer insights. With Dot.vu, you can create, publish, manage, and track your content on one platform. If time is of the essence, our Agency Service guides, supports and creates Interactive Content for you.Starting Price: $200 per month -
11
Beupify
Beupify
Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets! Leverage customer feedback to enhance your brand identity, increase conversion rates and eventually create long-term customer relationships. Raising business value is easy with Beupify's eye-catchy and targeted notification widgets. Update your customers with eye-catchy widgets and targeted notifications. Customer feedback is the key to your success! Make sure you have channels to collect task-based feedback and analyze user behavior. You'll be happy to see how your business grows and product improves based on the one-of-a-kind tools and collected feedback.Starting Price: $11.96 per month -
12
CheckMarket
CheckMarket
Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...Starting Price: $995 per year -
13
CXONCLOUD
UNLOC Ltd.
CXONCLOUD is a B2B SaaS built to create, manage & measure the end-end customer experience in simple clicks. One solution that offers unlimited customer feedback, booking, loyalty, awards, rewards, referral marketing, email automation and helps businesses deliver a consistent seamless experience on all customer touchpoints. CXONCLOUD not only improves search but also simplifies customer engagement may it be a booking or feedback. It understands customer sentiments, immediately acknowledges customer concerns automatically & alert the impending negative word of mouth. The all-in-one app automatically measures the loyalty factor of customers & has readymade loyalty campaigns to engage customers on email & social media. The inbuilt referral marketing campaigns can help small business get new referrals from existing loyal customers in simple clicks. The loyal customers can be rewarded with promo codes & QR codes with automatic list generations & rewards management modules.Starting Price: $39.00/month -
14
Delighted
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations: - Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards - Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.Starting Price: Free -
15
TRACX
Chase Interaction
Experiential marketing is the fastest way to turn visitors into customers, and customers into super-fans. It’s traditional marketing on steroids. Imagine if there was a way to get real-time insights that would allow you to attract, convert, and retention more customers—and grow your business in ways you never thought possible. With TRACX, there is. Our no-code marketing tools allow you to harness the power of feedback to grow your business. Get valuable insights, discover trends, and see what the people closest to your business really want from you—all from a single dashboard.Starting Price: £28 per month -
16
eComEngine
eComEngine
Save time, automate repetitive tasks, and increase profitability with software from eComEngine. We proudly support some of the world’s largest merchants with our reliable Amazon seller tools. Whether you're just getting started with selling on Amazon or running a warehouse with multiple employees, eComEngine has the tools you need to operate and grow your Amazon business. Increase your presence on Amazon with reviews, feedbacks, and ratings. Build and protect your business while staying compliant with Amazon's policies. We created FeedbackFive® to solve one simple problem, automating Amazon feedback and review requests. Automated review requests get the results you need without the time commitment. Monitor ASINs to get review updates and identify trends without constantly checking your listings. Get email or text alerts for your Amazon feedback and reviews so you can take action quickly when needed. If a buyer is unhappy, you'll know right away.Starting Price: $9.99 per month -
17
Timeline
OrbitalOne
Collect and take action on client feedback. Collect and transform feedback into powerful momentum for your web and design projects. All feedback is tied directly to the code behind the commented-on element, so you can see exactly what your client is referring to, eliminating confusion & saving time. In Timeline, web and design projects are simply projects, and you can have as many as you want. Each of your projects can have multiple stages or revisions, represented as "Events". It is these Events which enable you to collect feedback on a particular website, web application, graphic, or one of many other supported formats. Get the most out of Timeline by connecting your favorite project management and communication tools. Receive notifications about your team and client's activity, create new tasks from feedback, and more.Starting Price: $12.00/month -
18
LateShipment.com
LateShipment Inc.
At LateShipment.com, we are driven by an overarching mission to bring more transparency to the world of shipping. We recognize that businesses, despite paying for shipping, have very little control over their shipping carriers and strive to fix that power imbalance. Our groundbreaking delivery management solutions help retailers seamlessly create post-purchase experiences, while our automated parcel audit solutions help bring better performance accountability to the last mile and recover millions of dollars in shipping refunds for businesses around the world. Carrier errors and customer anxiety beyond the buy button are inevitable. However, you can turn customer anxiety into fierce loyalty by delivering stunning experiences post-purchase and ensure you are rightfully compensated for carriers’ mistakes via refunds. Drive up to 40% more repeat sales with stellar, branded delivery experiences. -
19
NHANCE NOW
NHANCE NOW
The operating system for conversational business Deploy Intelligent Bots that automate customer interactions to reduce operational challenges and simplify customer experience. Digital Conversations have fundamentally changed the way we communicate and interact today. Be it asking Alexa to play our favourite song or ordering pizza over Facebook Messenger or getting styled with real time advice over interactive conversational apps, the way we get things done has changed. This new behavior is already driving a generational shift in how consumers connect with businesses today. They are expecting natural and personal conversations in every interaction with you, just the way they converse with their friends and family. It's why every business is undergoing a conversational makeover NOW. Simplifying the way consumers interact with their brand by enabling a conversational layer to their CX. -
20
Dashly
Dashly
Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages. An unlimited number of seats for every plan.Starting Price: $19.00/month/user -
21
One Tap Check-In
One Tap
The simplest check-in and attendance tracking app out of them all. You don't need a bulky and expensive software program with dozens of features to take attendance. Streamline your check-in process, cut down wait times, reduce manual labor, and collect more data with OneTap! OneTap streamlines your visitor check-in / sign-in process. No more paper sign-in sheets, printers, instructions for visitors, messy handwriting, and manual data entries. Or create a self-check-in process using an iPad kiosk, public QR codes, individual QR passes, and more. Go completely touch-less, and improve wait times, visitor experience, sanitation, and safety with OneTap’s public QR codes, self-check-in links, SMS check-ins, and individual QR passes. View real-time data on who's checked in, absent, and percentages. View individual visitor attendance history, and total attendance during a time period. Run aggregate reports for total attendance by unique visitors, or individual visits.Starting Price: $15 per month -
22
Route
Route
Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process. -
23
Thermostat
Thermostat.io
Paying customers aren't always happy customers. Our NPS software uses simple one question surveys to show you exactly where your business is headed. Free forever. There's no need to bother your customers with long surveys. Thermostat's NPS surveys are just one question and an optional feedback box. Your surveys create a single Net Promoter Score (NPS) score. One number for you to track. One number that anyone in your organization can understand and utilize. All the information you need about your customers on one simple screen, with integrated filtering and comparisons. Unlike general purpose survey tools, our NPS survey software creates reports tailored specifically to the Net Promoter System. View your data by custom field, date, and meta information like country. We store your data forever making it easy to watch trends over the years.Starting Price: $49 per month -
24
Survey2Connect
Survey2Connect
Use the innovative and customer-experience-centric Survey2Connect platform to investigate your business challenges, analyze and explore viable solutions, and devise groundbreaking strategies. Learn how your internal and external stakeholders perceive your brand, assess billions of data points to analyze customer sentiment, and take pragmatic actions to grow sustainably. Continuously improve your market offerings and give meaning to every single customer interaction. Learn how your customers find out about you, how they choose to do business with you, which are their preferred channels, and how you can create a great customer experience to generate positive customer sentiments. Use S2C’s versatile digital solutions to manage your on-field and off-field research activities. Minimize manual errors and process lags by digitally capturing, analyzing, and reporting data. Identify data trends with AI-enabled analytics tools and generate data insights that are impossible to form manually.Starting Price: $25 per month -
25
LogRocket
LogRocket
LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.Starting Price: $99/month -
26
telbee
telbee
telbee adds voice messaging to your website, or lets you create standalone voice recorder URLs to share via social media, podcast, email or QR code. Your visitors, customers and community can speak their mind when it's convenient, then get on with their day – no more frustration. You can listen to their messages or read them transcribed in 50+ languages, whether in our team inbox, in your email client or anywhere else via Zapier (coming soon). Then continue the conversation by voice - yourself or the right person in your team - adding text, images and links if helpful. We provide many features to customise your voice channels to match your usage cases and brand. So whether it's for growing sales and retention, providing support, gathering feedback, collecting content, coaching clients, engaging advocates, or anything else where hearing and relating person-to-person really matters, we make it easy to build rich human relationships and understanding - all while saving time vs typing.Starting Price: $0 -
27
Pyoneer
Pyoneer
Pyoneer Product. Helping companies to hear their customers. Analyze customer feedback from all channels to reveal the most relevant topics with the power of AI. Analyze, measure, and improve your customer experience. Then repeat. Centralize customer feedback. No matter where your customers are reaching out to you, import the feedback data in real-time from mobile, web, and other platforms. Connect through numerous integrations or upload your data-files. Identify trends with automated AI handling. Once you’ve collected the feedback, define key business metrics and see how they trend over time. Maybe you want to see what users speak about a particular feature or what are the themes that get the most attention. Identify all the patterns that matter to your business. Understand the Why. Now that you’ve identified the trends, understand why those trends are happening. Pyoneer helps to quantify user insights so you can focus on what matters the most.Starting Price: $99 per user, per month -
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INFOCU5
INFOCU5
INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.Starting Price: $5 per month -
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Kaption
Kaption.co
Kaption is the leading AI-first analytics and feedback tool for digital marketers. Get the insights you need to optimize your digital experience and move business forward. Eliminate guess work, know why it happens, and iterate a lot faster. Often the best way to persuade is to first see things through your customers eyes. Do you know how they are using your website? With Kaption you can visualize your user's journey and any bumps along the way. Excellence comes from good information. Without data you are either lucky, or wrong. Focus your efforts with conversion and monitoring tools. Free heatmap analytics to view your user engagement with each element on your site and how it affects their behavior. See where users get stuck, increase conversion rates, and debug your product faster with smart metadata.Starting Price: $25 per month -
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Surveyed
Spicyfy Ventures
Make your product reviews come alive with video/text feedback from actual, authentic customers. Define your survey metadata ie., type of questionnaire, options such as is video/text mandatory etc. Once you describe what product you want to review, send as many invites as you want to your user base. Once you get your required number of responses, finalize them to create one video for each reviewer or the whole survey as per your need. Video surveys helps you in understanding your customers more compared to regular text surveys. We segregate positive and negative responses based on sentiment analysis. Users can respond to your survey with our app as well as web app without any compatibility issues. We've designed our services to be secure from the very start without allowing any un authorization.Starting Price: $49.99 per month
