+
+

Related Products

  • Pylon
    51 Ratings
    Visit Website
  • Social Intents
    20 Ratings
    Visit Website
  • HubSpot CRM
    24,151 Ratings
    Visit Website
  • 3CX
    1,130 Ratings
    Visit Website
  • Birdeye
    4,142 Ratings
    Visit Website
  • Odoo
    1,582 Ratings
    Visit Website
  • TextUs
    839 Ratings
    Visit Website
  • Pipedrive
    8,642 Ratings
    Visit Website
  • Sendbird
    126 Ratings
    Visit Website
  • EngageBay
    1,485 Ratings
    Visit Website

About

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. eGain Chat offers endless sales and service opportunities when combined with companion products:

About

Message your customers, they'll love you for it. Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free. Because you need a free and easy way to communicate with your customers. Your customers have questions before they buy, by being where they are, when they need you, it gives them the confidence they need to choose you over the competition, every time. With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place, for all of your customer interactions. Easily identify FAQs and capture help center searches to create articles and shortcuts so that agents can respond faster, and customers can get help without having to make contact. Add a small javascript snippet to your site, it takes 30 seconds to get started. See which pages your visitors are on in real time, and what they are searching.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes seeking a tool to give real-time chat assistance to website visitors

Audience

Organizations and companies that want a free live chat solution for their website, so that they can communicate with customers in real-time

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.2 / 5
ease 4.2 / 5
features 4.0 / 5
design 4.5 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

eGain
Founded: 1997
United States
www.egain.com/products/live-chat-software/

Company Information

tawk.to
Founded: 2012
United Kingdom
www.tawk.to

Alternatives

ProProfs Chat

ProProfs Chat

ProProfs

Alternatives

Cognigy.AI

Cognigy.AI

Cognigy
Hippo

Hippo

JungleWorks
ICE Chat

ICE Chat

Etech Global Services

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

BigCommerce
Bookinglayer
Builder.io
Cloudflare
EXADS
Easyflow
Feederloop
GemEye Retouch
InsertChat
Klickly
KonnectzIT
Logic4
Platoo
Quickwork
Rambox
RubberDuck
Shift
Simple.ink
Stackreaction
Weebly

Integrations

BigCommerce
Bookinglayer
Builder.io
Cloudflare
EXADS
Easyflow
Feederloop
GemEye Retouch
InsertChat
Klickly
KonnectzIT
Logic4
Platoo
Quickwork
Rambox
RubberDuck
Shift
Simple.ink
Stackreaction
Weebly
Claim eGain Chat and update features and information
Claim eGain Chat and update features and information
Claim tawk.to and update features and information
Claim tawk.to and update features and information