WebFirst

WebFirst

RTI Software
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+

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About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

About

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ web app for PHP 7 and PHP 8. phpMyFAQ is a mobile-friendly, multilingual, scalable, completely database-driven FAQ software and offers the following features, from single FAQ sites up to enterprise ready integrations. You can administrate your users, groups, news, categories, FAQ records, attachments, comments, glossary items, stop words in the password protected administration backend. You can assign permissions to users and groups, you can create users and user groups with permissions and category and even record restrictions for viewing and creating/editing content. It's even possible to secure the whole FAQ frontend. Your users can easily find questions and answers using the search feature with search in all languages or in one category. You'll also get a list of the most popular searches and you get a graphical report. By using Elasticsearch you greatly improve the search experience for your users.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to facilitate communication

Audience

Enterprises and companies interested in a FAQ software solution to create a knowledge base script

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RTI Software
www.rti-software.com/webfirst.html

Company Information

phpMyFAQ
Founded: 2001
Denmark
www.phpmyfaq.de/

Alternatives

Alternatives

Enghouse eKMS

Enghouse eKMS

Enghouse Interactive

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Docker
Elasticsearch
MariaDB
MySQL
PostgreSQL
SQL Server
SQLite

Integrations

Docker
Elasticsearch
MariaDB
MySQL
PostgreSQL
SQL Server
SQLite
Claim WebFirst and update features and information
Claim WebFirst and update features and information
Claim phpMyFAQ and update features and information
Claim phpMyFAQ and update features and information