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About

At Vital Software, we are dedicated to creating software that works the way you do. Vital Software produces solutions that cover all areas of the automotive industry. Vital Software is a leading provider of data-driven solutions for the automotive industry. Our customers include best-of-breed OEMs, dealer groups, and dealership businesses, and assist in the areas of Customer Relationship Management (CRM), lead distribution, CSI management, service and parts performance reporting, and more. Configurable so that the BDC is able to schedule customer contact points based on their own business processes, as well as measure customer satisfaction against CSI scorecards. Vital Software’s extensive marketing suite which provides is the ideal solution to plan, deliver, and report on marketing efforts across the dealer group. Create, manage, and analyze results from campaigns. Launch mail, email, and SMS wizards at the click of a button to send personalized communications.

About

Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience. Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in the automotive industry searching for a solution to manage customers, distribution, and reporting operations

Audience

Automotive dealerships with a service and/or sales BDC.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.7 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Vital Software
Australia
www.vitalsoftware.com.au

Company Information

Volie
Founded: 2017
United States
www.volie.com

Alternatives

Alternatives

PBS DMS

PBS DMS

PBS Systems
incadea.dms

incadea.dms

incadea
PBS DMS

PBS DMS

PBS Systems
Centra Auto

Centra Auto

Centra Hub

Categories

Categories

Automotive CRM Features

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

AlertMiner
Apple iPadOS
CDK Global
DriveCentric
Google Chrome
HTML
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Word
Mozilla Firefox
ProMax Unlimited
Safari
VinSolutions Connect CRM
Xtime

Integrations

AlertMiner
Apple iPadOS
CDK Global
DriveCentric
Google Chrome
HTML
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Word
Mozilla Firefox
ProMax Unlimited
Safari
VinSolutions Connect CRM
Xtime
Claim Vital Software and update features and information
Claim Vital Software and update features and information
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Claim Volie and update features and information