ViewPointViewPoint Feedback
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Related Products
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About
You know your customers hold the key to your success. The question is — how do you really capture what they think, right there in the moment?
That’s why we’ve created ViewPoint. Our kiosks, surveys, and digital tools are designed to make feedback effortless — so your customers can share their thoughts instantly.
And here’s the thing; kiosks capture those responses with far greater accuracy than traditional methods like QR codes or emails. Because they’re right there, in the moment, they gather the truth as it happens ; not a memory of it later.
But here’s where it gets powerful. Everything flows straight into the Feedback Hub — a central space that transforms thousands of little moments into a clear picture of what really matters. It’s like switching on the lights across your whole organisation.
With real-time accuracy, live reporting, & AI assist insights, you don’t just see the feedback — you act on it. That’s how businesses build loyalty, sharpen reputation, and unlock growth
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About
Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Real-time feedback solution for companies
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Audience
Companies and organizations in need of a cloud-based transactional feedback platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
£75
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationViewPoint Feedback
Founded: 2001
United Kingdom
www.viewpointfeedback.com
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Company InformationeTrusted
Germany
enterprise.etrusted.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Feedback Features
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
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Integrations
ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast
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Integrations
ALMobile
Aimsio
Buddy Punch
Kynection KIM
Longview Transfer Pricing
Methvin
Riskcast
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