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About

Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.

About

VisualSP is a full-featured digital adoption platform (DAP) that helps enterprises with digital application adoption. Our step-by-step guide, digital walkthroughs, and in-app contextual training allow users to understand the application in depth. Besides this, our no-code approach for creating guides, walkthroughs, in-app messages, and notifications makes it easier for enterprises to craft highly effective adoption solutions. We offer start-of-the-art integration with Microsoft tools, such as Microsoft 365 and Dynamics 365. Apart from this, we cover a wide range of SaaS and other web-based applications for comprehensive digital adoption. VisualSP also helps organizations with precise analytics, which includes usage reports and exact ROI.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.

Audience

We focus on wide range of enterprises, ranging from SMEs to large enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$4,450/month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Userlane
Founded: 2015
Germany
www.userlane.com

Company Information

VisualSP
Founded: 2005
United States
www.visualsp.com

Alternatives

Alternatives

Gainsight PX

Gainsight PX

Gainsight
Gyde

Gyde

DAI Labs

Categories

Categories

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Onboarding Features

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Integrations

Confluence
Dynamics 365 Remote Assist
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft 365
Microsoft Dynamics 365
Microsoft SharePoint
Oracle Fusion Cloud ERP
Salesforce
Workday HCM
Zendesk

Integrations

Confluence
Dynamics 365 Remote Assist
Freshdesk
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft 365
Microsoft Dynamics 365
Microsoft SharePoint
Oracle Fusion Cloud ERP
Salesforce
Workday HCM
Zendesk
Claim Userlane and update features and information
Claim Userlane and update features and information
Claim VisualSP and update features and information
Claim VisualSP and update features and information