Unwrap

Unwrap

Unwrap.ai
ViewPoint

ViewPoint

ViewPoint Feedback
+
+

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About

Unwrap is an AI-powered customer intelligence platform that transforms unstructured customer feedback into actionable insights. By aggregating data from various sources, Unwrap's proprietary AI technology analyzes, tags, and consolidates feedback, delivering critical insights promptly and regularly. The platform features a dashboard that automatically uncovers key insights and rising trends, a feedback assistant that allows users to chat with AI to analyze and drill into insights across their portfolio, real-time alerts for rapidly trending anomalies and breached thresholds, a feedback responder to inform customers about shipped solutions directly within the platform, comprehensive reporting tools to apply insights to roadmaps and accelerate improvements, and an API for easy integration of public, private, and custom feedback sources.

About

You know your customers hold the key to your success. The question is — how do you really capture what they think, right there in the moment? That’s why we’ve created ViewPoint. Our kiosks, surveys, and digital tools are designed to make feedback effortless — so your customers can share their thoughts instantly. And here’s the thing; kiosks capture those responses with far greater accuracy than traditional methods like QR codes or emails. Because they’re right there, in the moment, they gather the truth as it happens ; not a memory of it later. But here’s where it gets powerful. Everything flows straight into the Feedback Hub — a central space that transforms thousands of little moments into a clear picture of what really matters. It’s like switching on the lights across your whole organisation. With real-time accuracy, live reporting, & AI assist insights, you don’t just see the feedback — you act on it. That’s how businesses build loyalty, sharpen reputation, and unlock growth

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Product managers and customer experience teams seeking a solution to analyze unstructured customer feedback to inform product development and enhance user satisfaction

Audience

Real-time feedback solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$12,000 per year
Free Version
Free Trial

Pricing

£75
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Unwrap.ai
Founded: 2022
United States
www.unwrap.ai/

Company Information

ViewPoint Feedback
Founded: 2001
United Kingdom
www.viewpointfeedback.com

Alternatives

Alternatives

Proteus

Proteus

Xergy
Usabilla

Usabilla

SurveyMonkey

Categories

Categories

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Integrations

ALMobile
Aimsio
Airbnb
Alexa
App Store
Buddy Punch
Capital One Merchant Services
GitHub
Google Calendar
Intercom
Kynection KIM
Longview Transfer Pricing
Methvin
Okta
Reddit
Riskcast
Snowflake
Zendesk

Integrations

ALMobile
Aimsio
Airbnb
Alexa
App Store
Buddy Punch
Capital One Merchant Services
GitHub
Google Calendar
Intercom
Kynection KIM
Longview Transfer Pricing
Methvin
Okta
Reddit
Riskcast
Snowflake
Zendesk
Claim Unwrap and update features and information
Claim Unwrap and update features and information
Claim ViewPoint and update features and information
Claim ViewPoint and update features and information