| VServiceManagementVertical Solutions | ||||||
| Related Products
 | ||||||
| About
            Keeping up with evolving customer expectations from field service operations can be a real challenge. Manufacturers need to redefine their field service operations from a reactive to a proactive strategy.
Tavant combines best practices in connected technologies, machine learning, and artificial intelligence to help companies cope with the new realities of field service operations. Tavant's field Service management solution provides field service teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians at all times to help boost productivity, enhance customer experience, and ultimately impact revenue.
BENEFITS
    Superior field service tools to empower field service personnel on the job
    360-degree view of all assets, products, and customer information in one place
    Integration with other service life-cycle modules like warranty, order fulfillment, and more for a seamless customer experience
    Intelligent platform
             | About
            VServiceManagement is a cloud-first solution designed for today’s complex post-sales service environments. Superior warranty and entitlement management controls and best-in-class field service operations management together in one package with the ability to design and implement your own business processes. Deliver consistently excellent service, track operations, and build new services to delight your customers. VContactCenter is a cloud-first solution designed for today’s multichannel, multi-client contact centers. Everything you need to optimize the customer relationship – agent guidance, CTI integration, build-your-own business process workflows – along with controls to manage the efficiency of your back-end operations. ACCO Brands is well known for office supplies and office equipment, including sophisticated binding and laminating machines. The company uses VServiceManagement to enable its service techs to easily manage all aspects of their service calls.
             | |||||
| Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
         | Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
         | |||||
| Audience
        Manufacturers, OEMs, Automotive, Consumer Durables, HVAC, Medical Equipment, Aftermarket Service Providers, Consumer electronics, Service Engineers
         | Audience
        Companies searching for a solution to manage all aspects of their service calls
         | |||||
| Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
         | Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
         | |||||
| API
            
                Offers API
            
            
         | API
            
                Offers API
            
            
         | |||||
| Screenshots and VideosNo images available | Screenshots and Videos | |||||
| Pricing
        No information available.
        
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
         | Pricing
        No information available.
        
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
         | |||||
| 
Reviews/ | 
Reviews/ | |||||
| Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
         | Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
         | |||||
| Company InformationTavant Founded: 2000 United States www.tavant.com/manufacturing/field-service-management | Company InformationVertical Solutions Founded: 1986 United States www.vertsol.com | |||||
| Alternatives | Alternatives | |||||
|  |  | |||||
|  | ||||||
|  |  | |||||
| Categories | Categories | |||||
| Field Service Management Features
            
                Billing & Invoicing
            
            
         
            
                Contact Database
            
            
         
            
                Contract Management
            
            
         
            
                Customer Database
            
            
         
            
                Dispatch Management
            
            
         
            
                Electronic Signature
            
            
         
            
                Inventory Management
            
            
         
            
                Mobile Access
            
            
         
            
                Payment Collection in the Field
            
            
         
            
                Quotes / Estimates
            
            
         
            
                Routing
            
            
         
            
                Scheduling
            
            
         
            
                Service History Tracking
            
            
         
            
                Time Clock
            
            
         
            
                Work Order Management
            
            
         | ||||||
| Integrations
                
    
                
                    No info available.
                
             | Integrations
                
    
                
                    No info available.
                
             | |||||
|  |  |