SyncDojo

SyncDojo

Bluepen Software
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About

As you set yourself on a journey to improve your collaborative efforts between customer support and product management, look no further than your teammate, Administrator who has knowledge and experience with your Help Desk system and Team Foundation Server or Team Services Online. Collect necessary information when it comes to making a handshake with your Help Desk system and Product Management system to create in-house integration space where Development and Support work together cohesively as a single transparent unit of work. Dive into learning more about your teams performance while you query and analyze what is happening with ticketing data in relation to development efforts taking place in other teams. Keep your senior staff members in both teams informed and aware about potential new requests, issues or bugs that co-relate to already existing work or the work that is coming in the pipeline.

About

Quickly and easily send case information from Microsoft Dynamics CRM (on-prem) and Dynamics 365 (CRM Online) to Azure DevOps Server (formerly, Microsoft’s Team Foundation Server or TFS 2013-2019). The most common scenario is the escalation of bugs or issues that require development resources to fix. You can search TFS, link cases to existing work items or "send cases" to TFS where a new work item is automatically created. Once development completes the work, CRM cases are synchronized with key TFS work item information --- complete with CRM update notifications. Not everything is a bug! Escalate cases that need development to solve. Establish bidirectional links between cases and TFS work items. Based on case field values, automatically create new TFS work items --- in the right projects! Supports all templates and work items types.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to manage and improve their operations

Audience

Integration solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$8.00 per user per month
Free Version
Free Trial

Pricing

$100 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Bluepen Software
Founded: 2016
United States
www.bluepensoftware.com

Company Information

Quantum Whisper
Founded: 2006
Canada
www.quantumwhisper.com

Alternatives

Alternatives

KaseSync

KaseSync

Grazitti Interactive
ProCTI

ProCTI

Provaria
RaQuest

RaQuest

Sparx Systems

Categories

Categories

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Integrations

AscentialTest
Freshdesk
Gemini Testing
Groove
HappyFox
Kayako
Microsoft Teams
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce
Zendesk

Integrations

AscentialTest
Freshdesk
Gemini Testing
Groove
HappyFox
Kayako
Microsoft Teams
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce
Zendesk
Claim SyncDojo and update features and information
Claim SyncDojo and update features and information
Claim TFS Manager for Dynamics CRM and update features and information
Claim TFS Manager for Dynamics CRM and update features and information