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About

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

About

Survicate is an effortless survey software for getting continuous customer insights at scale. - Run customized surveys via email, link, website, in-product, or mobile apps - Connect with tools through native integrations - Collaborate with teammates - Get insights from customers at all stages of the user journey - Automate feedback collection and track metrics - Analyze and act on feedback to improve satisfaction, reduce churn, build better products, and develop effective marketing strategies

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

Audience

Customer-centric businesses that value customer feedback and leverage it to drive growth.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month
Free Version
Free Trial

Pricing

$0 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

Company Information

Survicate
Founded: 2013
Poland
survicate.com

Alternatives

Alternatives

BizRatings

BizRatings

BizRatings.com
SurveyOL

SurveyOL

SurveyOL.com
Qualaroo

Qualaroo

ProProfs
Surveyed

Surveyed

Spicyfy Ventures

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

360 Degree Feedback Features

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Forms Automation Features

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Polling Features

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
Skip Logic
SMS Polling
Supports Audio / Images / Video

Pre-employment Testing Features

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Integrations

Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
Campaign Monitor
Customer.io
Dropbox
GetResponse
Gong
Google Sheets
Intercom
Kit
Marketo
Mixpanel
SALESmanago
Stackreaction
Uxcam
Zapier
iPresso

Integrations

Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
Campaign Monitor
Customer.io
Dropbox
GetResponse
Gong
Google Sheets
Intercom
Kit
Marketo
Mixpanel
SALESmanago
Stackreaction
Uxcam
Zapier
iPresso
Claim SurveyLab and update features and information
Claim SurveyLab and update features and information
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Claim Survicate and update features and information