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About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

About

Sparrow-wifi has been built from the ground up to be the next generation 2.4 GHz and 5 GHz Wifi spectral awareness tool. At its most basic it provides a more comprehensive GUI-based replacement for tools like inSSIDer and linssid that runs specifically on linux. In its most comprehensive use cases, sparrow-wifi integrates wifi, software-defined radio (hackrf), advanced bluetooth tools (traditional and Ubertooth), traditional GPS (via gpsd), and drone/rover GPS via mavlink in one solution. Wifi source hunt - Switch from normal to hunt mode to get multiple samples per second and use the telemetry windows to track a wifi source. Bluetooth identification - LE advertisement listening with standard bluetooth, full promiscuous mode in LE and classic bluetooth with Ubertooth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Audience

IT teams looking for a graphical WiFi Analyzer solution for Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Company Information

sparrow-wifi
github.com/ghostop14/sparrow-wifi

Alternatives

Alternatives

Wifiner

Wifiner

Netspot

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
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