Related Products
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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About
Sparrow-wifi has been built from the ground up to be the next generation 2.4 GHz and 5 GHz Wifi spectral awareness tool. At its most basic it provides a more comprehensive GUI-based replacement for tools like inSSIDer and linssid that runs specifically on linux. In its most comprehensive use cases, sparrow-wifi integrates wifi, software-defined radio (hackrf), advanced bluetooth tools (traditional and Ubertooth), traditional GPS (via gpsd), and drone/rover GPS via mavlink in one solution. Wifi source hunt - Switch from normal to hunt mode to get multiple samples per second and use the telemetry windows to track a wifi source. Bluetooth identification - LE advertisement listening with standard bluetooth, full promiscuous mode in LE and classic bluetooth with Ubertooth.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Audience
IT teams looking for a graphical WiFi Analyzer solution for Linux
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Company Informationsparrow-wifi
github.com/ghostop14/sparrow-wifi
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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