inSSIDerMetaGeek
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Related Products
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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About
Most of us have a love-hate relationship with our Wi-Fi network. It is awesome when it works and frustrating when it doesn't. inSSIDer helps to remove that frustration by showing you exactly how your network is configured, how neighboring Wi-Fi networks are impacting yours, and gives suggestions for fast, secure Wi-Fi. inSSIDer analyzes the configuration of your Wi-Fi including channel settings, security, signal strength, and the impact of neighboring Wi-Fi networks. Then in plain English inSSIDer shows you what's working great, what could be improved for faster Wi-Fi, and what definitely needs fixed ASAP. After seeing your Wi-Fi and having inSSIDer analyze your Wi-Fi, you are ready to make changes to improve your Wi-Fi. The combination of inSSIDer and our library of free Wi-Fi guides and videos are the tools you need to defeat slow Wi-Fi forever!
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Audience
WiFi visualizing solution for individuals
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$55 - $75 /month/user
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Company InformationMetaGeek
Founded: 2005
United States
www.metageek.com/products/inssider/
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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Integrations
No info available.
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Integrations
No info available.
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