Smartlook vs. UserReplay Comparison


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About Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.	About Optimize your website and customer experience. UserReplay helps you pinpoint where customers are struggling and resolve issues fast. An integrated customer experience platform powered by machine learning. Replay sessions in high quality and see a huge amount of information about every session. Flexible, realtime data dashboards tailored to each team's workflow. Machine learning powered segments group together your most important sessions. UserReplay’s intelligent segments and dashboards help you discover the issues which are costing you revenue, automatically. Empower and alert every single member of your digital teams with personalized and realtime revenue-at-risk alerts on their platform of choice. When conversion drops on mobile devices, alert your CRO and marketing teams. When new broken links are identified alert your category manager and development teams. When your personalized CX Score decreases alert your Head of Ecommerce, and Customer Service teams.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Mobile & Web Developers, UX Designers, Digital Marketing, Analysts	Audience Companies that want to optimize their website and user experience
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $39 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Smartlook Founded: 2016 Czech Republic www.smartlook.com/	Company Information UserReplay Founded: 2009 United States userreplay.com
Alternatives Mouseflow	Alternatives Decibel
Adora	LiveSession
cux.io	Plerdy
Fullstory	Quantum Metric
UserX View All	Userback View All
Categories AB Testing Customer Experience Digital Analytics Heatmap Marketing Analytics Mobile App Analytics Mobile App Optimization Predictive Analytics Product Analytics Session Replay UX Web Analytics	Categories Category Management Customer Experience Session Replay
Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation Show More Features AB Testing Features Audience Targeting Campaign Segmentation Funnel Analysis Heatmaps Landing Pages / Web Forms Multivariate Testing Split Testing Statistical Relevance Analysis Surveys Test Scheduling Visual Editor Heatmap Features Behavioral Mapping Dashboard Dynamic Maps Element Analytics Embeddable Maps For Sales For Science Radial Mapping Territorial Mapping Website Analytics Marketing Analytics Features A/B Testing Campaign Management Channel Attribution Customer Journey Mapping Dashboard Performance Metrics Predictive Analytics ROI Tracking Social Media Metrics Website Analytics Mobile App Analytics Features A/B Testing Channel Attribution Cohort Analysis Funnel Analysis In-App Events Tracking Push Notifications Retention Tracking Revenue Tracking Uninstall Tracking Predictive Analytics Features AI / Machine Learning Benchmarking Data Blending Data Mining Demand Forecasting For Education For Healthcare Modeling & Simulation Sentiment Analysis Product Analytics Features Attribution Automatic Data Capture Churn Reporting Customer Feedback Collection Customer Guidance Customer Journey Analytics Data Export Data History Retention Data Labeling Product Engagement Scoring Real-Time Data Analysis Touchpoint Analytics User Segmentation UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Web Analytics Features Campaign Management Conversion Tracking Form Analytics Goal Tracking Keyword Tracking Multiple Site Management Pageview Tracking Referral Source Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking	Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis
Integrations Google Analytics Boostopia ClickSend Clym ComplianceBoard Gmail Intercom Jimdo Kameleoon Microsoft Teams Nekton.ai Quickwork Shopify Shopify Plus Stackreaction Trello Unbounce Weebly Zendesk Show More Integrations View All 17 Integrations	Integrations Google Analytics Boostopia ClickSend Clym ComplianceBoard Gmail Intercom Jimdo Kameleoon Microsoft Teams Nekton.ai Quickwork Shopify Shopify Plus Stackreaction Trello Unbounce Weebly Zendesk Show More Integrations View All 11 Integrations
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