Simplesat

Simplesat

Pronto Holdings
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About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

About

Understand your customer experience. Keep a pulse on customer satisfaction with customizable NPS, CSAT and CES surveys. SurveyTown helps you understand your customer experience with customizable Net Promoter Score (NPS), Customer Satisfaction Score (CSAT) and Customer Effort Score (CES) surveys. Hear about and repair negative experiences. Amplify positive experiences by incentivizing customers to share them on social networks. Monitor your performance over time and make great business decisions. Create NPS, CES, CSAT, Ratings or completely custom surveys. Add different questions types to your survey. Define different success pages. Customize the look of your survey. Alert people in your organization when you receive responses. Upload your contacts and send surveys to contacts via email or embed questions in post-purchase or ticket closure emails. Share survey links on your website or social media.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Audience

Businesses that need customizable NPS, CSAT and CES online surveys to understand and improve their customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$99/month
Free Version
Free Trial

Pricing

$69 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Company Information

SurveyTown
Founded: 2015
United States
surveytown.com

Alternatives

BizRatings

BizRatings

BizRatings.com

Alternatives

Simplesat

Simplesat

Pronto Holdings
CHI Express

CHI Express

Logica Infotech Services
Ask Inline

Ask Inline

Ask inline

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Zapier
AWeber
Campaigner
ConnectWise PSA
Datto Workplace
Easyflow
Freshservice
Gorgias
HubSpot Service Hub
Intercom
Kaseya BMS
Kaseya VSA
Mailchimp
Microsoft Excel
Microsoft Teams
RangerMSP
Salesforce
Shopify
Slack
Trengo

Integrations

Zapier
AWeber
Campaigner
ConnectWise PSA
Datto Workplace
Easyflow
Freshservice
Gorgias
HubSpot Service Hub
Intercom
Kaseya BMS
Kaseya VSA
Mailchimp
Microsoft Excel
Microsoft Teams
RangerMSP
Salesforce
Shopify
Slack
Trengo
Claim Simplesat and update features and information
Claim Simplesat and update features and information
Claim SurveyTown and update features and information
Claim SurveyTown and update features and information