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About

SIMBYM Empowers your Business with a Simple & Integrated® Operating System, which helps reduce Time & Cost Enables Work Faster & Smarter Scalable & More Securely. Companies that don’t track assets and asset assigments, lose expensive equipment. Companies that don’t keep track of software licenses incur huge fines. Companies that don’t have a document management system lose up to 30 minutes searching for each document. This reduces efficiency considerably. Companies that don’t track assets and asset assigments, lose expensive equipment. Companies that don’t keep track of software licenses incur huge fines. Companies that don’t have a document management system lose up to 30 minutes searching for each document. This reduces efficiency considerably. Companies that don’t track assets and asset assigments, lose expensive equipment. Companies that don’t keep track of software licenses incur huge fines. Companies that don’t have a document management system lose up to 30 minutes.

About

SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a solution to manage and track all their work holistically

Audience

Built to be the ticking management system of choice for IT, HR, or Facilities teams or full business, of any size or industry

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$8.00/month/user
Free Version
Free Trial

Pricing

$19.00 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Simbym
Founded: 2015
United States
simbym.com

Company Information

SolarWinds
Founded: 2007
United States
www.solarwinds.com/service-desk

Alternatives

Alternatives

SysAid

SysAid

SysAid Technologies
Freshdesk

Freshdesk

Freshworks
Freshservice

Freshservice

Freshworks
Aptien

Aptien

Aptien Inc.

Categories

Categories

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Portfolio Management Features

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

ActiveCampaign
Cyfe
Dameware Remote Support
Google Drive
Google Workspace
Hornbill
Indent
Isora GRC
Jira
Okta
Retently
Slack
SolarWinds Observability Self-Hosted
StarfishETL
Teamwork Commerce
Teamwork.com
Wrike
Zapier
Zendesk
Zero Incident Framework

Integrations

ActiveCampaign
Cyfe
Dameware Remote Support
Google Drive
Google Workspace
Hornbill
Indent
Isora GRC
Jira
Okta
Retently
Slack
SolarWinds Observability Self-Hosted
StarfishETL
Teamwork Commerce
Teamwork.com
Wrike
Zapier
Zendesk
Zero Incident Framework
Claim Simbym and update features and information
Claim Simbym and update features and information
Claim SolarWinds Service Desk and update features and information
Claim SolarWinds Service Desk and update features and information