Related Products
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About
Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads.
Zero-download screen recordings & video calls integrated directly with helpdesk software
Automatic technical data capture including device info, console logs, network requests
AI-powered analysis to identify patterns and solutions
Live screen sharing for real-time troubleshooting
Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack
Video library to search and reuse recordings of common issues
Secure sharing with privacy protection (content blurring)
Chrome extension for quick browser recording
Custom branding options for enterprise users
Support ticket integration linking videos directly to customer issues
Video editing tools with annotations and trimming capabilities
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About
Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems
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Audience
Support teams interested in a solution to make technical support easier and faster
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$8/month/user
Free Version
Free Trial
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Pricing
$20 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationScreendesk
Founded: 2022
United Kingdom
screendesk.io
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Company InformationViewabo
Founded: 2014
United States
www.viewabo.com
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