ScreenSteps

ScreenSteps

Blue Mango Learning Systems
+
+

Related Products

  • Axero
    215 Ratings
    Visit Website
  • Epsilon3
    265 Ratings
    Visit Website
  • ClickLearn
    67 Ratings
    Visit Website
  • Partful
    17 Ratings
    Visit Website
  • Zendesk
    7,560 Ratings
    Visit Website
  • NINJIO
    415 Ratings
    Visit Website
  • Connecteam
    9,378 Ratings
    Visit Website
  • flowdit
    26 Ratings
    Visit Website
  • Adaptive Security
    83 Ratings
    Visit Website
  • Interfacing Integrated Management System (IMS)
    71 Ratings
    Visit Website

About

Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.

About

Seismic Knowledge is a just-in-time enablement solution that provides teams with faster access to answers, documentation, and assets right within the flow of work and tools they already use. By leveraging Knowledge, users can connect various systems to create one searchable source of truth so reps are confident they have the right information. With Seismic Knowledge, teams can: Knowledge integrates with Seismic and allows reps to access FAQs through Seismic search. It also integrates with Lessonly so users can surface both Seismic content and Lessonly training by directly chatting with the Seismic Slack bot. This allows users to ask the Seismic Slack bot questions privately, or get AI-recommended answers when asking questions in specific channels. Additionally, the Chrome extension provides instant, ongoing access to answers, lessons, and docs – no matter what application they’re working in, like a CRM or email.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes seeking a solution to manage employees and training processes

Audience

Companies of all sizes that want to integrate company documentation into a single source of truth

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$57.00/month
Free Version
Free Trial

Pricing

$59 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Blue Mango Learning Systems
Founded: 2004
United States
www.bluemangolearning.com

Company Information

Seismic
Founded: 2010
United States
seismic.com/products/seismic-knowledge/

Alternatives

Alternatives

Panviva

Panviva

Upland Software
Aspen Echos

Aspen Echos

AspenTech

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Zendesk
Box
Confluence
Dropbox
GitHub
Google Chrome
Google Drive
Google Sites
Indent
Jira
Jira Service Management
Mozilla Firefox
Outdoo AI
Rippling
Safari
Slack
Teamstack
Trello
YouTube
Zipline

Integrations

Zendesk
Box
Confluence
Dropbox
GitHub
Google Chrome
Google Drive
Google Sites
Indent
Jira
Jira Service Management
Mozilla Firefox
Outdoo AI
Rippling
Safari
Slack
Teamstack
Trello
YouTube
Zipline
Claim ScreenSteps and update features and information
Claim ScreenSteps and update features and information
Claim Seismic Knowledge and update features and information
Claim Seismic Knowledge and update features and information