Teamwork Desk

Teamwork Desk

Teamwork.com
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About

Scopedesk is help desk software built for teams as well as customers. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments and share information throughout organization. Depending on organization’s requirements, close the entire site to guest visitors, or allow visitors to access selected resources without having them sign in. Email-to-ticket conversion utility converts customer email messages from the multiple mailboxes into the ticket database, while keeps users up-to-date with timely email notifications and alerts. There is no need to install anything. No more complicated team training. Scopedesk is faster and easier to implement and learn than any other traditional online help desk software. Quick and reliable access while away from the office. Enables access to help desk data from today’s most popular smart phones and mobile devices.

About

Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place β€” so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub β€” making your team more responsive so they can provide a better customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer service teams

Audience

Teamwork Desk is ideal for businesses wanting to build better relationships with their customers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$79 per month
Free Version
Free Trial

Pricing

$7 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Scopedesk
Founded: 2013
United Kingdom
www.scopedesk.com

Company Information

Teamwork.com
Founded: 2007
Ireland
www.teamwork.com

Alternatives

Alternatives

ServoDesk

ServoDesk

Simplisys Ltd
SutiDesk

SutiDesk

SutiSoft
Teamwork Desk

Teamwork Desk

Teamwork.com
SutiDesk

SutiDesk

SutiSoft

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Dubb
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
HubSpot Operations Hub
Integrately
Mailchimp
Make
Membrane
Pubble
Rambox
Retently
Sourcetable
Stackreaction
Teamwork.com
Wufoo

Integrations

APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Dubb
Help Desk Migration
HubSpot CRM
HubSpot Marketing Hub
HubSpot Operations Hub
Integrately
Mailchimp
Make
Membrane
Pubble
Rambox
Retently
Sourcetable
Stackreaction
Teamwork.com
Wufoo
Claim Scopedesk and update features and information
Claim Scopedesk and update features and information
Claim Teamwork Desk and update features and information
Claim Teamwork Desk and update features and information