Track-It!

Track-It!

BMC Software
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+

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About

The sales platform that mobile users love. We believe customer management should be easy & mobile. So we’ve designed a sales platform with minimal data input and high value output to accelerate your sales. Get accurate sales forecasts with dynamic and multiple processes with focus on activities. Built in marketing automation generates leads automatically from web, campaigns, emails & social media. Salesbox adapts to your behavior and performance to guide you to the sales target or to remind when you fall behind. Delegate tasks & leads directly to colleagues or open ticket lists. Ask for help if you get stuck. Call and email with Salesbox to get complete tracking of your customer communication. Get guidance after each call. Manage Salesbox with your voice. Add notes, tasks, place calls, get routes etc. through voice commands.

About

Track-It! is the best IT helpdesk software for IT teams, delivering a powerful suite of integrated modules for help desk, asset management, knowledge management, change management, purchase management and endpoint management features like patch management, software deployment, and mobile device management, all at an affordable price. Eliminate manual processes that lead to numerous emails, stacks of sticky notes, problems falling through the cracks, overworked help desk staff and no way to track or prioritize tasks. Track-It! provides automated ticket creation, categorization, routing and prioritization to streamline your help desk ticketing process. The help desk is the central hub of your IT operation. The help desk ticketing features in Track-It! have the right combination of functionality and ease of use that will allow your team to more easily keep track of their work, prioritize open tickets, track time spent on IT tasks and monitor the top issues impacting your business.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Companies and teams in search of a help desk and ticketing solution to improve their services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$995.00/one-time
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesbox
Founded: 2014
Sweden
salesbox.com

Company Information

BMC Software
Founded: 1980
United States
www.trackit.com

Alternatives

HubSpot CRM

HubSpot CRM

HubSpot

Alternatives

Infizo Desk

Infizo Desk

Infizo
Track-It!

Track-It!

BMC Software
Alcea HelpDesk

Alcea HelpDesk

Alcea Tracking Solutions

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Dropbox
Facebook
Gmail
Google Docs
Google Drive
Infraon IMS
LinkedIn
MYOB
Mailchimp
Marketo
Microsoft 365
Microsoft OneDrive
Microsoft Outlook
QuickBooks Online
Salesforce
Xero

Integrations

Dropbox
Facebook
Gmail
Google Docs
Google Drive
Infraon IMS
LinkedIn
MYOB
Mailchimp
Marketo
Microsoft 365
Microsoft OneDrive
Microsoft Outlook
QuickBooks Online
Salesforce
Xero
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