Brightly SmartGov

Brightly SmartGov

Brightly (formerly Dude Solutions)
+
+

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About

Brightly SmartGov™️ simplifies permitting and licensing through a public portal that brings together permit applications, public notices, maps, online payments and more in a single information hub. Our browser-based solution helps your organization manage planning, permitting, licensing, inspections and code enforcement in one centralized system. Using automated, mobile-enabled technology, simplify access and processes for citizens and commerce. SmartGov, our mobile-friendly, cloud-based software, helps you drive revenue growth and easily manage permitting, licensing, code enforcement and more. Capitalize on new development opportunities, support growth and provide an optimized experience for citizens, contractors and businesses. Ensure proper permitting procedures, code enforcement and compliance, and maximize citizen engagement, with a web-based portal that promotes self-service and transparency.

About

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Local and State Jurisdiction's staff and customers

Audience

Public sector

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Brightly (formerly Dude Solutions)
Founded: 1999
United States
www.brightlysoftware.com/products/smart-gov

Company Information

Verint
Founded: 1994
United States
verint.com

Alternatives

Alternatives

Windstream Enterprise CCaaS

Windstream Enterprise CCaaS

Windstream Enterprise
CityView Suite

CityView Suite

CityView
citizenserve

citizenserve

Online Solutions, LLC
Zoom Virtual Agent

Zoom Virtual Agent

Zoom Communications

Categories

Categories

Government Features

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Code Enforcement Features

Case Management
Code Maintenance
Document Management
Fee Maintenance
GIS
Inspection Management
Letter Generation
Photo Management
Planning & Zoning
Violation History
Weed Abatement Control

Inspection Features

Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management

Integrations

No info available.

Integrations

No info available.
Claim Brightly SmartGov and update features and information
Claim Brightly SmartGov and update features and information
Claim Verint for Citizen Engagement and update features and information
Claim Verint for Citizen Engagement and update features and information