ROK'IT

ROK'IT

VEDALIS
Sabio Virtual

Sabio Virtual

Audisys Informatica
+
+

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About

RoK'IT is the Social Knowledge Management ( Social KM ) platform designed specifically to meet the expectations of networked organizations and their members, generate benefits at collective and individual levels and evaluate their benefits. RoK'IT facilitates access to knowledge and to people with key knowledge. RoK'IT improves the fluidity and speed of knowledge acquisition by relying on interactions between individuals. RoK'IT provides a unique set of indicators and mapping tools to drive a learning organization and estimate its intangible capital. Much more than a passive directory of shared documents, much more than a collaborative site reserved for the happy few, much more than an exchange thread without context, RoK'IT is a technological platform that concretely helps companies of all sizes to structure their own dynamic and regulated knowledge networks and create a collective intelligence that generates value.

About

Fully Cloud System for Help Desk Management and Knowledge Base. Provides various charts and reports divided by tickets, customers, technicians, etc. It also has api for integration with other systems, in addition to self-service portal, multiple word search, chat, fast closing of services and much more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Knowledge management system for companies

Audience

Every company that needs to respond to customer calls, such as technology, industrial, technicians, consultants, etc.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$4 per user per month
Free Version
Free Trial

Pricing

R$50/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

VEDALIS
Founded: 2004
France
www.vedalis.com

Company Information

Audisys Informatica
Founded: 1995
Brazil
www.sabiovirtual.com.br

Alternatives

BioXM

BioXM

Biomax Informatics

Alternatives

LiveAgent

LiveAgent

Quality Unit
Freshdesk

Freshdesk

Freshworks

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

No info available.

Integrations

No info available.
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