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About

Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.

About

Shelf.ai is a shopping platform unlike any other, offering an artificial intelligence-based system that has been carefully tailored using more than 10 years of firsthand experience in retail, AI and online/mobile business ventures. It can help your business reach more customers, complete more orders, and build stronger, more loyal customer bases. B2B multimodal, device agnostic, conversational eCommerce platform for retailers. Enabling incumbent retailers to take advantage of Amazon Alexa & Google Home. Providing the most adaptive and personalized shopper experience. Shopping online anytime, anywhere, by speaking to a smartphone or virtual assistant. Dramatically decreasing shopping cart abandonment, and leveraging loyalty programs, employing cutting-edge technological tools of artificial intelligence and machine learning. Shelf.AI brings you the future of retail today, changing the paradigm of eCommerce.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For online stores and etraders looking for e-commerce customer service plus software

Audience

Retailers searching for an eCommerce software solution to engage directly with their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ROBIN
Founded: 2011
Netherlands
www.robinhq.com

Company Information

Shelf.AI
Portugal
shelf.ai/

Alternatives

Flexwhere

Flexwhere

Dutchview

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
SalesGPT

SalesGPT

Saara

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Alexa
Google Assistant
IBM WebSphere Application Server
Magento
Oracle Cloud Infrastructure
SAP CRM
Voyced

Integrations

Alexa
Google Assistant
IBM WebSphere Application Server
Magento
Oracle Cloud Infrastructure
SAP CRM
Voyced
Claim ROBIN and update features and information
Claim ROBIN and update features and information
Claim Shelf.AI and update features and information
Claim Shelf.AI and update features and information