ServiceSim

ServiceSim

Vistio
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About

Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant. Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels. Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions. Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent. Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved. Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.

About

ServiceSim is an AI-enabled simulated customer that lets your agents repeatedly practice any kind of customer scenario in a lifelike situation with all of the variables they’ll see in a typical conversation. With ServiceSim, agents train with voice or chat in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge. Replicate the customer side of any interaction with unique and realistic voice or chat conversations that simulate even the most sophisticated customers. Trainers no longer need to be constantly watching over agents’ shoulders in order to efficiently deliver feedback, give instruction, and spot issues.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a platform to create personalized customer experiences while improving operational efficiencies

Audience

Companies interested in an AI training tool that gives agents all the practice calls they can handle

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Quantiphi
Founded: 2013
United States
quantiphi.com/technology/conversational-ai/

Company Information

Vistio
Founded: 2017
United States
www.vistio.io/servicesim/

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Categories

Categories

Integrations

Amazon Web Services (AWS)
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
TensorFlow

Integrations

Amazon Web Services (AWS)
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
TensorFlow
Claim Quantiphi Conversational AI and update features and information
Claim Quantiphi Conversational AI and update features and information
Claim ServiceSim and update features and information
Claim ServiceSim and update features and information