Qualtrics XM for Customer Experience vs. UniFocus Comparison


Qualtrics XM for Customer Experience Qualtrics	UniFocus	+	+
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About Gain and retain the right customers with Qualtrics XM for Customer Experience, the world’s most agile marketing platform for customer experience strategy improvement. Qualtrics XM for Customer Experience is focused on helping enterprises increase customer loyalty while reducing customer churn. To achieve this, the platform offers tools that: measure the customer experience and establish baselines, prioritize and predict customer trends, and track progress against baselines to optimize success. Qualtrics XM for Customer Experience is the world’s most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every touchpoint along the customer journey. Qualtrics XM for Customer Experience helps organizations create conversations with customers and measure their experiences across all touch-points, prioritize and predict key experience drivers, and drive action throughout an organization.	About Now, more than ever your managers need the right technology to do their jobs, manage their teams and address day-to-day challenges. Our integrated solutions are designed to optimize your workforce management in real-time. We provide the industry expertise, training, technology, and partnership to ensure that your managers have the tools they need to make smarter decisions. We give your managers what they need to make better decisions. Our unique platform uses smart technology to automate everything from planning and scheduling to managing time and attendance. Our solutions are designed to give them the real-time information they need to manage more effectively—from anywhere. They can do more with the staff they have—and get the feedback they need to enhance your customer’s experiences while working smarter. The result? Your managers improve your business.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Customer Experience leaders in every industry, including education, automotive, travel and hospitality, financial services, and government	Audience Workforce management solution for HR departments looking for labor optimization
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Qualtrics Founded: 2002 United States www.qualtrics.com/frontline/	Company Information UniFocus Founded: 1998 United States www.unifocus.com
Alternatives Five9	Alternatives RoomChecking
CheckMarket	Connecteam
TeamSupport TeamSupport LLC	allswers
Feedbackly	SurveySparrow
zenloop View All	CheckMarket View All
Categories Churn Prevention Complaint Management Customer Engagement Customer Experience Customer Feedback Customer Satisfaction NPS	Categories Attendance Tracking Customer Engagement Customer Experience Customer Satisfaction Employee Engagement Employee Scheduling Hospitality Property Management Human Resources Internal Communications NPS Survey Time & Attendance Time Clock Workforce Management
Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management	Show More Features Attendance Tracking Features Absence Management Calendar Management Employee Scheduling Employee Time Clock FMLA Tracking Overtime Tracking Reporting/Analytics Self Service Portal Time Tracking Timesheets Vacation / Leave Tracking Employee Scheduling Features Appointment Management Automated Scheduling Calendar Management Employee Database Group Scheduling Messaging Mobile Access Payroll Management Reporting/Analytics Resource Management Schedule Distribution Scheduling Shift Scheduling Shift Swapping Time Clock Time Tracking Vacation / Leave Tracking Hospitality Property Management Features Built-in Accounting Catering CRM Employee Management Extended Stay Front Office Management GDS / OTA Integration Group Management Guest Experience (GEM) Housekeeping Management Loyalty Program Maintenance Management Marketing Automation Marketing Management Multi-Property Online Booking Point of Sale (POS) Reservations Management Reviews Management Single Property Vacation Rental Human Resources Features 360 Degree Feedback Applicant Tracking Attendance Management Benefits Management Career Development Planning Compensation Management Compliance Management Employee Database Employee Lifecycle Management Onboarding Payroll Management Performance Management Recruiting Management Self Service Portal Succession Planning Time & Attendance Management Time Off Management Timesheets Training Management Time Clock Features Biometric Recognition Hourly Employee Tracking Messaging Mobile Access Online Punch Card Payroll Management Punch card Reporting/Analytics Salaried Employee Tracking Sick Leave Tracking Vacation / Leave Tracking Workstation Tracking Workforce Management Features Budgeting & Forecasting Contractor Management Employee Lifecycle Management Labor Projection Performance Appraisal Recruiting Management Scheduling Skills Tracking Time & Attendance Variable Workforce
Integrations Adobe Marketo Engage Brandwatch Chattermill Contentsquare Decibel Freshdesk Grade.us Jira Microsoft Dynamics 365 Business Central Qualtrics XM Platform Quantum Metric ReviewTrackers SAP Store Salesforce ServiceNow Tableau Topbox Tray.ai Tremendous Zendesk Show More Integrations View All 29 Integrations	Integrations Adobe Marketo Engage Brandwatch Chattermill Contentsquare Decibel Freshdesk Grade.us Jira Microsoft Dynamics 365 Business Central Qualtrics XM Platform Quantum Metric ReviewTrackers SAP Store Salesforce ServiceNow Tableau Topbox Tray.ai Tremendous Zendesk Show More Integrations
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