Pointel Genesys Configuration Management Solution vs. Virima Comparison


Pointel Genesys Configuration Management Solution Pointel	Virima Virima Inc.	+	+
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About Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.	About VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies that need a configuration management solution for Genesys Cloud	Audience IT Operations, Help Desk, Service Desk, IT Security, DevOps, system admins, compliance, risk management
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $15,000.00/year Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Pointel Founded: 1999 United States www.pointel.com/solutions/cms/	Company Information Virima Inc. Founded: 2007 United States www.virima.com
Alternatives eemaan Deployment Manager eemaan	Alternatives ServiceNow Configuration Management Database ServiceNow
NuGenesis SDMS Waters	Freshservice Freshworks
GENESYS Vitech Corporation	iET ITSM iET Solutions
GENESIS64 Iconics	Device42 Device42, A Freshworks Company
Zuken GENESYS Zuken View All	Serviceaide View All
Categories Change Management CMDB	Categories Application Dependency Mapping Change Management CMDB Incident Management IT Asset Management IT Documentation IT Management IT Service ITSM Network Mapping Risk Management Service Desk
CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping	CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Show More Features IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Network Mapping Features Color Codes / Icons Compliance Management Device Auto Discovery Hierarchical Mapping Location-Based Mapping Map Exporting On-Demand Mapping Reporting/Analytics Self-Updating Maps Web Traffic Reporting Risk Management Features Alerts/Notifications Auditing Business Process Control Compliance Management Corrective Actions (CAPA) Dashboard Exceptions Management Internal Controls Management IT Risk Management Legal Risk Management Mobile Access Operational Risk Management Predictive Analytics Reputation Risk Management Response Management Risk Assessment Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Amazon Web Services (AWS) Cherwell Software Cisco Nexus Dashboard Fabric Controller Genesys Cloud CX Ivanti Neurons Jira Service Management Microsoft Entra ID Pointel DCCM ServiceNow View All 2 Integrations	Integrations Amazon Web Services (AWS) Cherwell Software Cisco Nexus Dashboard Fabric Controller Genesys Cloud CX Ivanti Neurons Jira Service Management Microsoft Entra ID Pointel DCCM ServiceNow View All 7 Integrations
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