Related Products
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About
Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Configuration Management Environment. It is important to know what changes have been made to your Genesys environment and by whom. CMS audit reports provide detailed information including the name of the user who made the change, the date and time of the change and both the current and previous values. It can also restore each parameter/KVP level change or the entire application back to a given point-in-time.
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About
Make operational changes to equipment, materials, chemicals, operating conditions, procedures, and organizational structure with confidence using the SAP Management of Change application. Document assessments, approvals, and task completion throughout the management-of-change process to facilitate growth without disruption and harm. Implement operational changes with full confidence that potential risks have been assessed and controlled. Speed time to value by avoiding delays and bottlenecks when implementing projects, facilities, and processes. Rationalize and automate management-of-change processes to reduce manual effort, wasted time, and error. Use configurable templates and rules to lower implementation and adoption costs. Manage parallel and sequential processing of individual tasks and notification of relevant people.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies that need a configuration management solution for Genesys Cloud
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Audience
Companies wanting a complete Change Management platform
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationPointel
Founded: 1999
United States
www.pointel.com/solutions/cms/
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Company InformationSAP
Founded: 1972
Germany
www.sap.com/products/scm/management-of-change-moc.html
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Categories |
Categories |
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CMDB Features
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping
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