PointInsight

PointInsight

LinkEdge Technologies
VIZOR

VIZOR

Vector Networks
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About

PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.

About

VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for an advanced Issue Tracking solution

Audience

VIZOR is ideal for companies looking for a ITIL Certified Solution to effectively manage all IT assets including computers, Chromebooks and software licenses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$500 one-time payment
Free Version
Free Trial

Pricing

$2.00/year/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 3.7 / 5
ease 3.3 / 5
features 4.3 / 5
design 3.3 / 5
support 3.7 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

LinkEdge Technologies
Founded: 1988
United States
linkedge.com

Company Information

Vector Networks
Founded: 1992
United States
www.vizor.cloud

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
Alloy Navigator

Alloy Navigator

Alloy Software
GLPI

GLPI

TECLIB
ServiceWise

ServiceWise

TechExcel

Categories

Categories

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

CMDB Features

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
Impact Management
IT Asset Management
License Management
Performance Management
Relationship Mapping

IT Asset Management Features

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
IT Service Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

License Management Features

Automatic SKU Recognition
Central LM Server
Copy Protection
History Tracking
Node Management
Online Activation
Portable License
Sarbanes-Oxley Compliance
Timing Rights
Trial License

SaaS Management Features

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Amazon Web Services (AWS)
Google Workspace
Lansweeper
Microsoft 365
Microsoft Azure
Microsoft Dynamics GP
Microsoft Excel
Microsoft Intune
PowerSchool
PowerSchool SIS

Integrations

Amazon Web Services (AWS)
Google Workspace
Lansweeper
Microsoft 365
Microsoft Azure
Microsoft Dynamics GP
Microsoft Excel
Microsoft Intune
PowerSchool
PowerSchool SIS
Claim PointInsight and update features and information
Claim PointInsight and update features and information
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Claim VIZOR and update features and information