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About

Fraud in the contact center is a multi-billion dollar problem. With 1 out of every 770 fraudulent calls getting to agents. It is an arms race between fraudsters and call center teams to outsmart and outmaneuver each other. In the IVR, one out of 390 accounts being accessed in the IVR will be the victim of a fraud attack. Fraud loss directly impacts a company’s bottom line, customer experience, and brand perception. Pindrop® is a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center for voice, device, and behavior to find up to 80% of phone channel fraud, predict future fraud 60 days in advanced, provide a complete cross-channel view of fraud, reduce costs and review rates, and harden the company against attacks. Determine call risk and account risk in the IVR to prevent data theft, account mining, ATO, and omni-channel fraud. Get real time call risk on every call with real-time alerts for agents on potential fraudulent callers.

About

SpeechPro is a reseller of intelligent speech technologies, voice and facial biometrics, as well as solutions for audio and video recording, processing and analysis. SpeechPro is one of the few companies in the world that offers both biometric modalities: face and voice. SpeechPro's goal is to build and maintain long-term trust-based customer relationships. Technologies and solutions offered by SpeechPro are used by private companies and public sector in over 70 countries of the world. We share our experience and help our clients to become experts in our products by providing training services, professional consulting services and customization. SpeechPro delivers innovative products and technologies to empower people, make the interaction of human and the digital environment safe, confidential and comfortable, and eventually to help client's business to succeed. Audio forensics solutions from an industry leader.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and companies requiring a multifactor, real-time, fraud prevention solution that analyzes calls into the contact center

Audience

Enterprises looking for an intelligent speech technology solution provider for their voice and facial biometrics operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Pindrop
Founded: 2011
United States
www.pindrop.com/solutions/anti-fraud/

Company Information

SpeechPro
Founded: 2001
United States
speechpro-usa.com

Alternatives

Alternatives

It'sMe

It'sMe

Acceptto
Say-Tec

Say-Tec

Finnovant
TrulySecure

TrulySecure

Sensory

Categories

Categories

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud
Claim Pindrop and update features and information
Claim Pindrop and update features and information
Claim SpeechPro and update features and information
Claim SpeechPro and update features and information