PagerDuty vs. Shoreline Comparison


PagerDuty	Shoreline Shoreline.io	+	+
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		Related Products UptimeRobot UptimeRobot is a website monitoring service with a forever free plan that lets you register with just an email and monitor up to 50 websites, servers, or keywords with 5-minute intervals. Setup takes only a few clicks. For faster checks and advanced features, paid plans offer 1-minute or 30-second intervals, along with SSL certificate, domain expiry, and heartbeat (cron job) monitoring. You can also create up to 100 status pages, customize them to match your brand, protect them with a password, and allow subscribers to receive updates. Get notified instantly via email, SMS, voice calls, or integrations with Slack, Zapier, PagerDuty, Splunk On-Call, Telegram, Webhooks, Discord, Mattermost, Pushbullet, Microsoft Teams, Google Chat, Pushover, and more. Mobile push notifications are available through the iOS and Android apps. Other features include maintenance windows, incident tracking with root cause analysis, tags, comments, and filters. Share account with other team members. 764 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 3,150 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 1,927 Ratings Visit Website Site24x7 ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide. 908 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 139 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 675 Ratings Visit Website ManageEngine ServiceDesk Plus Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. 1,664 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4,254 Ratings Visit Website Jellyfish Jellyfish, a leading Software Engineering Intelligence platform, helps engineering, product, and finance leaders build healthier, higher-performing R&D teams. We surface actionable insights on team health, investment allocation, and delivery, while offering purpose-built solutions to improve developer experience, streamline software capitalization, and measure the impact of AI tools like Copilot, Cursor, and AmazonQ. Over 500 organizations and 11,000 engineering teams—including GoodRX, Varo, Priceline, and PagerDuty—trust Jellyfish to optimize engineering operations so their teams can focus on what matters most. Learn more at jellyfish.co. 423 Ratings Visit Website New Relic There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and simple, transparent usage-based pricing with only 2 key metrics. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. 2,752 Ratings Visit Website
About PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.	About Shoreline is the Cloud Reliability platform — the only platform that lets DevOps engineers build automations in an afternoon, and fix issues forever. Shoreline reduces on-call complexity by running across clouds, Kubernetes clusters, and VMs allowing operators to manage their entire fleet as if it were a single box. Debugging and repairing issues is easy with advanced tooling for your best SREs, automated runbooks for the broader team, and a platform that makes building automations 30X faster. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience PagerDuty helps developers, ITOps, DevOps and teams across the business provide a perfect digital experience to their customers, every time.	Audience Shoreline helps Site Reliability and DevOps teams debug and repair new issues in seconds, scale manual repair to broader on-call teams, and automate away production incidents to reduce resolution time.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.5 / 5 features 4.7 / 5 design 4.6 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information PagerDuty Founded: 2006 United States www.pagerduty.com	Company Information Shoreline.io Founded: 2019 United States www.shoreline.io
Alternatives NeuBird	Alternatives NeuBird
Grafana Grafana Labs	PagerDuty
SendQuick Cloud SendQuick	Site24x7 ManageEngine
Shoreline Shoreline.io	Cutover
PagerSync View All	Datadog View All
Categories DevOps Incident Management Incident Response Issue Tracking IT Alerting IT Asset Management IT Management IT Service ITSM Log Management Network Management Network Monitoring Runbook Automation SaaS Management Server Management Website Monitoring	Categories Cloud Infrastructure Automation Cloud Management Cloud Monitoring Debugging DevOps Incident Management Incident Response Issue Tracking Log Management Network Monitoring Runbook Automation Server Management
DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Log Management Features Archiving Audit Trails Compliance Reporting Consolidation Data Visualization Event Logs Network Logs Remediation Syslogs Thresholds Web Logs Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring Show More Features IT Alerting Features Alert Noise Reduction Alert Routing Dynamic Notifications Enriched Incident Context Escalation Policies Incident History Audit Multi-User Alerting Multiple Alert Types On-Call Management Rich HTML Email Notifications IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal SaaS Management Features License Management Onboarding Renewal Management SaaS Operations Management Shadow IT Detection Spend Management Subscription Management Usage Tracking / Analytics Vendor Management Website Monitoring Features Availability Testing Event Logs Event-Based Notifications FTP Monitoring Mail Server Monitoring Maintenance Scheduling Performance Metrics Real Time Monitoring Transaction Monitoring Uptime Reporting	DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Incident Response Features Attack Behavior Analytics Automated Remediation Compliance Reporting Forensic Data Retention Incident Alerting Incident Database Incident Logs Incident Reporting Privacy Breach Reporting Security Orchestration SIEM Data Ingestion / Correlation SLA Tracking / Management Threat Intelligence Timeline Analysis Workflow Automation Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Log Management Features Archiving Audit Trails Compliance Reporting Consolidation Data Visualization Event Logs Network Logs Remediation Syslogs Thresholds Web Logs Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring Show More Features Cloud Management Features Access Control Billing & Provisioning Capacity Analytics Cost Management Demand Monitoring Multi-Cloud Management Performance Analytics SLA Management Supply Monitoring Workflow Approval
Integrations Amazon Web Services (AWS) Azure Kubernetes Service (AKS) Chronosphere Datadog Google Cloud Platform Google Kubernetes Engine (GKE) Jira Kubernetes New Relic Red Hat OpenShift ServiceNow Slack Sumo Logic AlertBot ITRS Load Testing Okay Plumbr Swimlane VisitorTrack n8n Show More Integrations View All 408 Integrations	Integrations Amazon Web Services (AWS) Azure Kubernetes Service (AKS) Chronosphere Datadog Google Cloud Platform Google Kubernetes Engine (GKE) Jira Kubernetes New Relic Red Hat OpenShift ServiceNow Slack Sumo Logic AlertBot ITRS Load Testing Okay Plumbr Swimlane VisitorTrack n8n Show More Integrations View All 32 Integrations
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