OvationCXM vs. Touchpoint Dashboard Comparison


OvationCXM	Touchpoint Dashboard Strativity Group	+	+
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About Take your uncoordinated customer, internal and third-party interactions and turn them into exceptional journeys that drive in-year returns and tripled NPS scores. No re-architecture is required. OvationCXM is the first CXM platform that connects siloed internal and third-party systems, unlocking a unified view of your customer's interactions, wherever they occur in your ecosystem. Share a common view across multiple organizations for seamless customer journeys and interactions across your ecosystem. Get precise answers to questions and deliver them directly via Messenger, our multi-component digital interface that covers webchat, email, phone, SMS, and more. Train AI models and tag them to specific knowledge to deliver tailored, highly specific, and relevant information to teams and end-users. Meet your customers where they are with Smart Buttons, and on-screen deep links to drive smarter resolution.	About We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting. Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. The world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types enable users to create, manage and relate groups of customer categories directly into their journey maps. This feature is complimented by a revamped Interface that moves nearly every complex interaction into a simpler, easy design for Touchpoint Dashboard users. Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals and any other group they need to represent,” stated Touchpoint Dashboard’s Chief Product Officer, Peter Haid. “I personally love how beautifully and flexibly this feature humanizes customers in the context of a journey map.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Organizations that need a platform to improve their customer experiences with complete visibility and precise control	Audience Companies searching for a solution to manage and improve their customer experience operations
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information OvationCXM Founded: 2014 United States www.ovationcxm.com	Company Information Strativity Group United States strativity.com
Alternatives Zendesk	Alternatives UXPressia
Oracle Maxymiser Oracle	Quadient Customer Journey Mapping Quadient
Quiq	BSI CX BSI Business Systems Integration AG
OpenText Core Journey OpenText	Attributy
Smaply View All	Smaply View All
Categories Contact Center Knowledge Base Conversational AI Customer Experience Customer Journey Mapping Tools	Categories Customer Journey Mapping Tools
	Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates
Integrations ChatGPT View All 1 Integration	Integrations ChatGPT
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