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About

Built on a cloud platform that incorporates best practices and applied emerging technologies, Oracle Cloud CX offers tools simple enough for business users to manage, yet powerful enough for developers to extend. Oracle CX applications are innovative and flexible, and provide consistent performance and security. Oracle Cloud CX takes a data-first approach, connecting customer behaviors, transactions, and demographics across marketing, sales, service, and your back-office applications to create the next great experience for each individual. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA. Create, syndicate, and distribute relevant and consistent content and offers to personalize customer experiences. Oracle Content Management anchors all enterprise content and assets—invoices, marketing assets, company files, images, and videos—in one place.

About

Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a CX solution built on a cloud platform that incorporates best practices and applied emerging technologies

Audience

Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$325 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/cx/platform/

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/

Alternatives

Alternatives

basis2

basis2

Prophecy International

Categories

Categories

Integrations

Azure NetApp Files
CyberPlan
DBeaver Community
DbVisualizer
Dyne
Hyland IDP
Idealogic
Multipass
OnScreen
Oracle API Management
Oracle Digital Assistant
Oracle Knowledge Management
Oracle MyLearn
Oracle Partner Relationship Management
Oracle University
Performance Navigator
QANplatform
SmartShare
WorkRails
Zoomin

Integrations

Azure NetApp Files
CyberPlan
DBeaver Community
DbVisualizer
Dyne
Hyland IDP
Idealogic
Multipass
OnScreen
Oracle API Management
Oracle Digital Assistant
Oracle Knowledge Management
Oracle MyLearn
Oracle Partner Relationship Management
Oracle University
Performance Navigator
QANplatform
SmartShare
WorkRails
Zoomin
Claim Oracle Cloud CX and update features and information
Claim Oracle Cloud CX and update features and information
Claim Salesforce Agentforce Communications and update features and information
Claim Salesforce Agentforce Communications and update features and information