+
+

Related Products

  • Kubit
    33 Ratings
    Visit Website
  • SenseIP
    1 Rating
    Visit Website
  • SurveyLegend
    1,860 Ratings
    Visit Website
  • Harmoni
    16 Ratings
    Visit Website
  • Adaptive Security
    83 Ratings
    Visit Website
  • Skillfully
    2 Ratings
    Visit Website
  • JetBrains Junie
    12 Ratings
    Visit Website
  • Windocks
    7 Ratings
    Visit Website
  • Site24x7
    894 Ratings
    Visit Website
  • Epicor Kinetic
    510 Ratings
    Visit Website

About

Optimal is the world’s most loved user insights platform, empowering every role in every business to embrace user insights through accessible, AI-powered tools that drive measurable business impact. From product managers and UX researchers to designers, marketers, and CX leaders, Optimal makes it easy for anyone to discover what users need, and act on it with confidence. Run user research and user testing at scale, including usability testing, card sorting, tree testing, surveys, and prototype validation, without needing a research background. Get fast, AI-powered analysis, recruit global participants, and share clear insights that drive action. Trusted by leading teams, Optimal helps reduce risk, improve UX, and deliver better digital experiences at speed.

About

Our customer feedback, task testing, and conversion optimization services are the best way to learn what your customers think about your website and start making improvements. Look over the shoulder of real people in your target market and learn about where they have unanswered questions, get stuck, or start to lose trust. Test a new feature, product, or marketing message with a small group of prospects and make edits before you roll it out to your entire audience. Observe user behavior and log any unexpected interactions or issues so that you can fix the error before it becomes a problem for your customers. We offer a range of user testing services designed to help you improve your user experience and convert more prospects into customers. Hire real people to record their screen as they talk through that process to understand how to improve.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Optimal is the user insights platform built for enterprise teams who care deeply about designing better digital experiences through real user feedback. From product managers and UX researchers to designers, marketers, and CX professionals, Optimal empowers every role to make smarter decisions with fast and AI-powered insights. Trusted by global enterprises like Netflix, Apple, HSBC, and government agencies, Optimal helps teams conduct usability testing, card sorting, tree testing, surveys, and qualitative research – all in one intuitive, secure platform. Whether you're validating product features, improving accessibility, or reducing user friction, Optimal delivers research-backed clarity that drives business results. Our platform is serving large organizations in sectors like technology, financial services, energy, airlines, and government. If your team is scaling research, improving customer experience, or making user-centered decisions at speed – Optimal is the right platform for you.

Audience

Companies looking for a platform to give them feedback on their website or e-commerce

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$199/month
Free Version
Free Trial

Pricing

$29 per review
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Optimal
Founded: 2007
New Zealand
www.optimalworkshop.com

Company Information

UserInput.io
Founded: 2016
www.userinput.io

Alternatives

heatmap

heatmap

heatmap.com

Alternatives

UserZoom

UserZoom

UserTesting

Categories

Categories

Usability Testing Features

A/B Testing
Annotations
Audience Targeting
Heatmaps
Impression Testing
Mobile Testing
Moderated Usability Testing
Prototype Testing
Quantitative Metrics
Remote User Testing
Reporting / Analytics
Surveys and Feeback
Video Recording / Transcription

Integrations

Cint
Figma
Lovable
PureSpectrum
Respondent
User Interviews

Integrations

Cint
Figma
Lovable
PureSpectrum
Respondent
User Interviews
Claim Optimal Workshop and update features and information
Claim Optimal Workshop and update features and information
Claim UserInput.io and update features and information
Claim UserInput.io and update features and information