OptiOp

OptiOp

At the touch of a button
TelStrat QM

TelStrat QM

Serenova
+
+

Related Products

  • Spidergap
    117 Ratings
    Visit Website
  • GOAT Risk
    65 Ratings
    Visit Website
  • SBS Quality Management Software
    7 Ratings
    Visit Website
  • EHS Hero
    41 Ratings
    Visit Website
  • Resolver
    275 Ratings
    Visit Website
  • OptiSigns
    7,620 Ratings
    Visit Website
  • Predict360
    18 Ratings
    Visit Website
  • D&B Risk Analytics
    73 Ratings
    Visit Website
  • QBench
    134 Ratings
    Visit Website
  • Propel
    193 Ratings
    Visit Website

About

The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.

About

Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance

Audience

Call centers searching for a complete Quality Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

At the touch of a button
Founded: 2013
United Kingdom
www.optiop.com

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/

Alternatives

TelStrat QM

TelStrat QM

Serenova

Alternatives

Total Lean Management (TLM) Software

Total Lean Management (TLM) Software

Lean & Mean Business Systems
RECITE

RECITE

Numonix
OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent
SpheraCloud

SpheraCloud

Sphera
Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand

Categories

Categories

Integrations

Calabrio Quality Management
Facebook
IBM Apptio
X (Twitter)

Integrations

Calabrio Quality Management
Facebook
IBM Apptio
X (Twitter)
Claim OptiOp and update features and information
Claim OptiOp and update features and information
Claim TelStrat QM and update features and information
Claim TelStrat QM and update features and information