Opiniator

Opiniator

Oberon3
Touchpoint CX

Touchpoint CX

Touchpoint Group
+
+

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About

Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.

About

Empower employees to improve customer experience. Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organization. Drive action and improve outcomes Motivate and empower frontline staff to take action with personalised dashboards and KPIs. Recover at-risk customers by closing the loop with case management. Drive immediate action with real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels, touchpoints, and customer journeys. Unify customer experience and operational data into a single enterprise view. Engage customers in the moment with personalised event-triggered surveys. Focus feedback on moments that matter most complaints management Actionable insights and in-depth analyses. Deliver relevant insights to each individual and area of the business with flexible reporting dashboards

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to get and manage customer feedback

Audience

For businesses looking for a software to enrich customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$40 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oberon3
Founded: 2009
United States
www.opiniator.com

Company Information

Touchpoint Group
Founded: 2001
New Zealand
www.touchpointgroup.com

Alternatives

VisibleFeedback

VisibleFeedback

DiscoveryMark

Alternatives

Touchpoint CX

Touchpoint CX

Touchpoint Group

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Sonic XML Server

Integrations

Sonic XML Server
Claim Opiniator and update features and information
Claim Opiniator and update features and information
Claim Touchpoint CX and update features and information
Claim Touchpoint CX and update features and information