Opiniator

Opiniator

Oberon3
+
+

Related Products

  • Square POS
    765,202 Ratings
    Visit Website
  • Air
    844 Ratings
    Visit Website
  • Altium Develop
    1,280 Ratings
    Visit Website
  • Filecamp
    174 Ratings
    Visit Website
  • Wallester
    263 Ratings
    Visit Website
  • Tattoogenda
    8 Ratings
    Visit Website
  • UptimeRobot
    774 Ratings
    Visit Website
  • Screencapt
    122 Ratings
    Visit Website
  • Site24x7
    1,143 Ratings
    Visit Website
  • CompanyCam
    5,579 Ratings
    Visit Website

About

Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.

About

Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to get and manage customer feedback

Audience

SMB and Enterprises in need of a solution to manage their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$40 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oberon3
Founded: 2009
United States
www.opiniator.com

Company Information

Quadient
Founded: 1924
France
www.quadient.com/en-int/resources/quadient-customer-journey-mapping

Alternatives

VisibleFeedback

VisibleFeedback

DiscoveryMark

Alternatives

Touchpoint CX

Touchpoint CX

Touchpoint Group
Mapovate

Mapovate

Ethos Integrated Solutions

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Digital Experience Platforms (DXP) Features

Alerts / Notifications
Auto-Tagging
Blogs
Calendar
Content Modeling
Digital Asset Management
File Sharing
Form Builder
Forums / Message Boards
Headless CMS
Knowledge Base
Performance Monitoring
Personalization / Segmentation
Reporting / Analytics
Surveys / Polls
Templates
User Management / Permissions
Version Control
Wiki
Workflow Management

Integrations

Salesforce
Sonic XML Server

Integrations

Salesforce
Sonic XML Server
Claim Opiniator and update features and information
Claim Opiniator and update features and information
Claim Quadient Customer Journey Mapping and update features and information
Claim Quadient Customer Journey Mapping and update features and information