Omni AuthenticationGenesys
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About
Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!
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About
V2verify provides next-generation authentication technology that replaces passwords with secure, user-friendly voice-based multi-factor authentication. Using patented voice biometric technology, V2verify verifies identity through a user’s unique vocal characteristics, along with additional behavioral, device, knowledge, and liveness factors — creating a seamless and AI-resilient 5-Factor Authentication (5FA) process.
Built for enterprise, financial, and government environments, V2verify’s authentication platform delivers unmatched security without sacrificing user experience. The solution easily integrates with existing systems and applications to support everything from passwordless logins and remote access to high-value transaction approvals and secure facility entry.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience
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Audience
Organizations searching for a biometric user authentication and identify management platform.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGenesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
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Company InformationV2verify
Founded: 2016
United States
www.v2verify.com
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