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About

Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!

About

SpeechPro is a reseller of intelligent speech technologies, voice and facial biometrics, as well as solutions for audio and video recording, processing and analysis. SpeechPro is one of the few companies in the world that offers both biometric modalities: face and voice. SpeechPro's goal is to build and maintain long-term trust-based customer relationships. Technologies and solutions offered by SpeechPro are used by private companies and public sector in over 70 countries of the world. We share our experience and help our clients to become experts in our products by providing training services, professional consulting services and customization. SpeechPro delivers innovative products and technologies to empower people, make the interaction of human and the digital environment safe, confidential and comfortable, and eventually to help client's business to succeed. Audio forensics solutions from an industry leader.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience

Audience

Enterprises looking for an intelligent speech technology solution provider for their voice and facial biometrics operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Genesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Company Information

SpeechPro
Founded: 2001
United States
speechpro-usa.com

Alternatives

Alternatives

Say-Tec

Say-Tec

Finnovant
TrulySecure

TrulySecure

Sensory

Categories

Categories

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX
Claim Omni Authentication and update features and information
Claim Omni Authentication and update features and information
Claim SpeechPro and update features and information
Claim SpeechPro and update features and information