Omni AuthenticationGenesys
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Related Products
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About
Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!
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About
SpeechPro is a reseller of intelligent speech technologies, voice and facial biometrics, as well as solutions for audio and video recording, processing and analysis. SpeechPro is one of the few companies in the world that offers both biometric modalities: face and voice. SpeechPro's goal is to build and maintain long-term trust-based customer relationships. Technologies and solutions offered by SpeechPro are used by private companies and public sector in over 70 countries of the world. We share our experience and help our clients to become experts in our products by providing training services, professional consulting services and customization. SpeechPro delivers innovative products and technologies to empower people, make the interaction of human and the digital environment safe, confidential and comfortable, and eventually to help client's business to succeed. Audio forensics solutions from an industry leader.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience
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Audience
Enterprises looking for an intelligent speech technology solution provider for their voice and facial biometrics operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGenesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764
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Company InformationSpeechPro
Founded: 2001
United States
speechpro-usa.com
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Integrations
Genesys Cloud CX
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