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About

Managing a contact center can be very challenging, and expensive, and it’s not always easy to maintain the highest customer satisfaction, not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can. One of the key challenges within a contact center is improving the Customer Experience. Customers are frustrated having to recall their PIN numbers; passwords or account numbers while agents are spending time asking security questions. Omni Authentication overcomes these issues by using the customers voiceprint to verify their identity, simply and securely. This results in improved contact center efficiency and customer experience. No longer do callers need to remember their account numbers, PINs, or passwords!

About

Voice biometrics uses someone’s unique vocal characteristics, like pitch, tone, and rhythm of speech, to identify them in the same way other biometric technologies use digital fingerprints or retina scans. The real business and operational benefits of voice biometrics are that a speaker can be authenticated over a range of remote channels facilitating convenience, efficiency, and security. Unlike many other biometric modalities, it is not dependent on using a sophisticated device, a feature phone, an IVR system, or even a traditional landline to do the job. Fraud is rising in the form of account impersonations (the act of obtaining a legitimate user’s details to take over their online, credit cards, store cards, and bank accounts for money or credit card theft purposes). Globally, Kaspersky Fraud Prevention reported that every second fraudulent transaction in the finance industry was an account impersonation in 2020. In South Africa, SAFPS has reported an increase of 337%.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies and contact centers looking for a voice biometrics solution to increase security, reduce operational costs and improve customers experience

Audience

Enterprises in search of a solution to recognize customers' unique vocal characteristics to identify them

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Genesys
Founded: 1990
United States
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Company Information

OneVault
United States
onevault.co.za/voice-biometrics/

Alternatives

Alternatives

Categories

Categories

Integrations

Genesys Cloud CX

Integrations

Genesys Cloud CX
Claim Omni Authentication and update features and information
Claim Omni Authentication and update features and information
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Claim OneVault and update features and information