SmartSIPIntraNext Systems
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Related Products
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About
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders.
The Cloud Contact-Center includes:
- Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach.
- Ability to share agents between projects, teams, and companies.
- Integration of Toll-free, local, and non-geographic SIP numbers.
- Handling missed calls with a specialized Callback mode.
- An employee motivation system with automatic calculation of bonuses and penalties.
- Automated KPI tracking, integrated with speech analytics and evaluation sheets.
- Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers.
- Performance analysis of each agent, team, and the entire contact center.
Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.
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About
SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
A solution for any size call center, whether operating in one or multiple industries
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Audience
Companies and contact centers requiring a solution offering secure payment handling for VoIP telephony environments
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$30/user/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOki-Toki
Founded: 2015
United Kingdom
www.oki-toki.cloud/
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Company InformationIntraNext Systems
United States
intranext.com/solutions/smartsip
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Asterix
Avaya Experience Platform
Bitrix24
Cisco CX Cloud
Discord
Drupal
Facebook
Facebook Groups
Facebook Messenger
Gmail
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Integrations
Asterix
Avaya Experience Platform
Bitrix24
Cisco CX Cloud
Discord
Drupal
Facebook
Facebook Groups
Facebook Messenger
Gmail
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