SmartSIP

SmartSIP

IntraNext Systems
+
+

Related Products

  • CallTools
    494 Ratings
    Visit Website
  • Squaretalk
    259 Ratings
    Visit Website
  • DialedIn
    577 Ratings
    Visit Website
  • Dialfire
    26 Ratings
    Visit Website
  • CallTrackingMetrics
    928 Ratings
    Visit Website
  • DialerAI
    5 Ratings
    Visit Website
  • Adversus
    170 Ratings
    Visit Website
  • Signalmash
    1 Rating
    Visit Website
  • Yeastar P-Series PBX System
    99 Ratings
    Visit Website
  • ULTATEL
    105 Ratings
    Visit Website

About

Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.

About

SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

A solution for any size call center, whether operating in one or multiple industries

Audience

Companies and contact centers requiring a solution offering secure payment handling for VoIP telephony environments

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$30/user/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oki-Toki
Founded: 2015
United Kingdom
www.oki-toki.cloud/

Company Information

IntraNext Systems
United States
intranext.com/solutions/smartsip

Alternatives

uContact

uContact

net2phone

Alternatives

Zentrunk

Zentrunk

Plivo

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Asterix
Avaya Experience Platform
Bitrix24
Cisco CX Cloud
Discord
Drupal
Facebook
Facebook Groups
Facebook Messenger
Gmail
Google Drive
Joomla!
MightyCall
Odoo
Salesforce
Telegram
Yahoo! Mail
Zadarma
Zendesk
Zoho CRM Plus

Integrations

Asterix
Avaya Experience Platform
Bitrix24
Cisco CX Cloud
Discord
Drupal
Facebook
Facebook Groups
Facebook Messenger
Gmail
Google Drive
Joomla!
MightyCall
Odoo
Salesforce
Telegram
Yahoo! Mail
Zadarma
Zendesk
Zoho CRM Plus
Claim Oki-Toki and update features and information
Claim Oki-Toki and update features and information
Claim SmartSIP and update features and information
Claim SmartSIP and update features and information