About
Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.
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About
Why work with giants like Twilio where your support requests will take forever to get a response?
Signalmash is not just a CPaaS provider, we take pride in providing the best possible CPaaS support. Your developers can have a shared Slack channel with our developers for instant support. You can speak to our CEO anytime.
Real-time and top-notch support means shorter development cycles and enables you to provide exceptional support to your own customers.
SMS services we offer:
SMS API
SMS CPaaS
SMS UCaaS
SMS no-code sending platform
10DLC campaign support
Short code SMS
Toll-free SMS
Voice services we offer:
Contact center telecoms
Voice termination
Voice orgination
Local numbers
Short code numbers
Toll-free numbers
SIP Trunking
Our No-code telecoms solutions:
UCaaS to send SMS
CCaaS to manage phone calls
AI solutions
Signalmash - experience the highest level of support, every step of the way - book a call with us to get expert advice!
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Contact center managers and customer‑support teams seeking a tool to manage voice, messaging and digital channels with AI‑powered automation
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Audience
BPOs, call centers, contact centers, martech SaaS, marketing automation, software companies, software vendors, marketing agencies, real estate companies, consumer companies, insurance companies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
€15 per month
Free Version
Free Trial
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Pricing
$0
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOctella
Latvia
octella.com
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Company InformationSignalmash
Founded: 2020
United States
signalmash.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Business Phone Systems Features
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP Features
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX Features
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
SIP Trunk Features
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
e911
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
SMS Marketing Features
2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
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Integrations
Bing
Bitrix24
Facebook Ads
Google Ads
Google Analytics
HubSpot CRM
Pipedrive
Yandex Direct
Zapier
Zoho CRM
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Integrations
Bing
Bitrix24
Facebook Ads
Google Ads
Google Analytics
HubSpot CRM
Pipedrive
Yandex Direct
Zapier
Zoho CRM
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