Noise FirewallSoliCall
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SmartSIPIntraNext Systems
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Related Products
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About
Noise Firewall is a software solution for call centers and shared workspaces. It blocks the ambient noise of the call center/shared workspace and prevents customers from overhearing it. Shields the customers from the ambient noise of the call center such as other agents talking with other customers, supervisors giving instructions, announcements on the PA, etc. Supports hybrid work model which combines work from the office with remote work. For at-home agents, the Noise Firewall will also remove any non-human sounds like a dog barking, car horns, etc. Can be deployed in almost any telephony environment and supports both a distributed and centralized architecture. Does not require connection to any cloud service and in addition protects sensitive and private data from being overheard by the customers which corresponds with regulations such as PCI, FedRAMP, HIPAA, and GDPR. Provides a useful dashboard with statistics on call quality including a Noise Map of the call center.
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About
SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Call centers and shared workspaces and companies looking to cancel the ambient noise of their physical workspace during calls
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Audience
Companies and contact centers requiring a solution offering secure payment handling for VoIP telephony environments
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSoliCall
Founded: 2006
Israel
solicall.com/noise-firewall/
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Company InformationIntraNext Systems
United States
intranext.com/solutions/smartsip
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Categories |
Categories |
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Integrations
Avaya Experience Platform
Cisco CX Cloud
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