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About

About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network.

About

Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact centers, BPO, Telemarketing, Outsourcing

Audience

Contact center managers and customer‑support teams seeking a tool to manage voice, messaging and digital channels with AI‑powered automation

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€15 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

NobelBiz
Founded: 2005
United States
nobelbiz.com

Company Information

Octella
Latvia
octella.com

Alternatives

Alternatives

uContact

uContact

net2phone
Belsmart

Belsmart

Beltalk Technologies

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Balto
Bing
Bitrix24
Catalyst by Zoho
Creovai
Debtmaster
Dynamics 365 Customer Service
Facebook Ads
Google Ads
Google Analytics
HubSpot CRM
Microsoft Dynamics 365
Pipedrive
Salesforce
Yandex Direct
Zapier
Zoho CRM

Integrations

Balto
Bing
Bitrix24
Catalyst by Zoho
Creovai
Debtmaster
Dynamics 365 Customer Service
Facebook Ads
Google Ads
Google Analytics
HubSpot CRM
Microsoft Dynamics 365
Pipedrive
Salesforce
Yandex Direct
Zapier
Zoho CRM
Claim NobelBiz and update features and information
Claim NobelBiz and update features and information
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Claim Octella and update features and information